Copernic Desktop Search does not index Outlook mails

Posted about 4 years ago by Friedemann Schwenkreis

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Friedemann Schwenkreis

After I have activated the Outlook indexation, only new emails appear as search results. Old emails seem to be not included in the index.

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7 Comments

Neil Raphan posted about 2 years ago

Thx

0 Votes

Kive I. Strickoff posted about 2 years ago

Works great now . . . . but when I did that, now that I recall, re-indexing all over again took a while.

0 Votes

Neil Raphan posted about 2 years ago

Thanks. I'll try same.

0 Votes

Kive I. Strickoff posted about 2 years ago

Hi . . . back when this happened, I completely uninstalled the program, including index file, and then rebooted, and then re-installed the new version. That seemed to do the trick.

Just updating alone to the new version didn't work.

0 Votes

Neil Raphan posted about 2 years ago

I'm curious about how you resolved this?

1 Votes

Kive I. Strickoff posted over 2 years ago

Since I uninstalled the old, and re-installed version 8, my indexing has worked fine, for FILES.

But the system will not let me add PST files for emails, even though I have paid for the outlook extension, etc.

So I can't seem to index EMAILS at all.

HELP !

0 Votes

Mirco Persechino posted about 4 years ago

Hi Friedemann,

Have you checked that all Outlook sources are included in your index settings?

First, make sure that all folders you need to index are correctly set in menu Tools -> Options -> Emails and organizer Tab.

When you say "old emails", how old approximately? Are they stored in a separate PST archive file? And when you say "only new emails", i guess you only have emails that you received after activating your Outlook indexing?

The index may not completed all your email folders yet.

Please try the following:

Set your indexing performance to unrestricted: Tools -> Indexing & Performance -> Choose Unrestricted
Set your indexing to update email sources : Tools -> Update index -> Emails

CDS will need time to re-index your folders and can possibly slow down your computer with the unrestricted settings, but it will be indexed much faster. Once the manual update is completed, you can set it back to "restricted".

Let us know how it goes!

Thanks.

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