Extension validation server down?

Posted almost 4 years ago by Dave Hutchison

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Dave Hutchison

Just happened about an hour ago. My extensions expire 2/2021 so not the issue. i.e. Word docs etc can not find. Have extensions says "active" but verification server down. My internet is working fine on a cox gigablast service.

12 Votes

26 Comments

Charles Kline posted almost 4 years ago

I have this problem. I though it might be related to my doing a Microsoft Update shortly before it stopped working. But now I don't think that is the issue.

0 Votes

gokuurri . posted almost 4 years ago

I have this problem,too.

0 Votes

Dave Hutchison posted almost 4 years ago

No Microsoft update before mine went bad

0 Votes

john wickstrom posted almost 4 years ago

This problem is only the latest of several i have had with Copernic in the last two years or so after many years of being a satisfied customer.. Most of these can be traced to the separate entitiy that deals with extensions management (2CO). MAny billing problems and irregularities in account information have been increasingly frequent.. YOu need to give some major attention to this before old customers like myself jump ship (which I have been thinking is becoming necessary.

JBW

1 Votes

LAU KA LOK posted almost 4 years ago

I've had the same issue the last few days.

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0 Votes

Paul Janssen posted almost 4 years ago

Well it started yesterday and re-importing my license gave me an email address to do an offline activation but the email address does not exist.

I am afraid there is something wrong at Copernic, should be fixed soon since it threatens me to delete everything from my index if I continue . For now Exit is the only feasible thing to do.

In short Shit. . .

0 Votes

Ian Niven posted almost 4 years ago

Exactly the same here. I was just updating the Index, so now I have nothing. Needs sorting as a matter of urgency.

0 Votes

Peter van Orsouw posted almost 4 years ago

Same issue. Irritating and not a clear message or instruction what to do. If you happen to click "continue" your index will be cleaned. Nice!

0 Votes

Henk posted almost 4 years ago

Time to think about other indexing software. These problems and low number of updates of the software are becoming very annoying.

0 Votes

William Parker-Jervis posted almost 4 years ago

Same problem here. It needs a fix - or at least a response from Copernic - soon please.

0 Votes

Markus Ganz posted almost 4 years ago

Same here. After restarting the software it works however for a while - and then the same problem again, very troublesome. Copernic: pls. fix soon!

0 Votes

Attila Lévai posted almost 4 years ago

Same issue, please fix it ASAP!

0 Votes

Ron Beal posted almost 4 years ago

Same here from UK. Have already verified once - something broken at Copernic's end definitely

0 Votes

Mark McNeill posted almost 4 years ago

Same issue - and as noted earlier the message is not a clear - if you click "continue" your index is cleaned - which has just happened to me.
I am a long time Copernic user - but you guys really need to lift your game if you want us to stick around.
You have a good product - which you seem to keep buggering up.
Any suggestions for a similar but more reliable replacement program?

0 Votes

M.J. van der Lubbe-van Gogh posted almost 4 years ago

Same here. I already had it a few weeks ago, and it occurred again yesterday. I entered all the license numbers again, and re-indexed, and this morning the same message came.

After a few other problems with broken indexing queues, I am now definitely going to stop using Copernic, after many years of smooth and uninterrupted service. A real pity.

0 Votes

Paul Janssen posted almost 4 years ago

Somebody replied 'Works again', so I verified, sorry same problem still exists.

Have a ticked running at Copernic and waiting for their reply.

0 Votes

Olaf Wagner posted almost 4 years ago

Same here. Internet is working, OS (Windows 10 Build 18363) is up to date ...

0 Votes

Andreas zum Winkel posted almost 4 years ago

Yep, was me. It worked for several minutes but then crashed again. So I have deleted the post and opened a ticket, too.

0 Votes

Henk posted almost 4 years ago

If it works again: does it help to prevent the program from accessing the internet again to prevent this validation problem a next time?
For Copernic you then use an offline computer.

0 Votes

Raymond James posted almost 4 years ago

Same here.
Renewal is up in 1 month, so if this doesn't get fixed then I will cancel.

0 Votes

Henk posted almost 4 years ago

We will have to wait until Canada wakes up, someone notices something is wrong and will fix this.
Is it a global problem, or is it just Europeans here?

0 Votes

Dave Hutchison posted almost 4 years ago

I am in US (and started this topic!) Arizona to be exact. I also opened a ticket about the same time I did the initial post.

1 Votes

René Meltzer posted almost 4 years ago

Same problem in the Netherlands

0 Votes

Steve Collins posted almost 4 years ago

Same issue - please at least send out a communication.

0 Votes