Copernic Customer Portal

General questions 10

• Are Support and Updates included in the list prices?
• Compare Copernic products / Which version is right for me ?
• Do you have a Value-Added Reseller Program ?
• Do you offer Government, Educational and non-profit discounts ?
• In which language is Copernic Desktop Search available?

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Setup & Installation 11

• Activating a license to enable extensions (purchase or trial)
• Can Copernic Desktop Search be run off a server or terminal server ?
• Enterprise Deployment Guide : Deploying Copernic Desktop Search on a network
• How can I transfer my license to another computer ?
• How to uninstall or reinstall Copernic Desktop Search

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Searching & indexing 12

• Can Copernic Desktop Search create a central index ?
• How can I add new network folder or network drive ?
• How does the indexing process works ?
• How to manually update the index ?
• How to search multiple file extension?

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Email softwares 7

• Can Copernic Desktop Search index alternative Outlook folders (like secondary contact folders)?
• Do you support Apple iCloud with Outlook?
• I can't open Microsoft Outlook anymore after I installed CDS. Why?
• Is it possible to index Microsoft Exchange "public" folders ?
• My Thunderbird profile is not detected. Why?

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Troubleshooting 0

Known Issues 0

Your Copernic account 2

• Changing Copernic account details
• 2Checkout (2CO) myAccount VS Copernic support account

Overview 1

• Overview of the User Interface

Menus 18

• File menu - Export Search Results
• File menu - Minimize Copernic Desktop Search to the system tray
• File menu - Exit Copernic Desktop Search
• Tools menu - Pause Indexing
• Tools menu - Indexing Performance

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Basics 7

• Create a simple search
• First time use
• Index definition
• Install Copernic Desktop Search
• Manage results

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Emails and organizer 5

• Exclude Email Folders from the Index
• Indexing Contacts
• Indexing Emails
• Indexing Microsoft Personal Storage Tables (Offline PST)
• Indexing Organizer Items

Files 5

• Add Files to Index
• Exclude Files from the index
• Index in priority
• Modify File Indexing Parameters
• Remove Files from the Index

Browsers 3

• Copernic Desktop Search Google® Chrome™ extension
• Copernic Desktop Search Mozilla® Firefox™ extension
• Indexation of Browser Bookmarks and History

Cloud storages 3

• Indexing Dropbox
• Indexing Google Drive
• Indexing Microsoft OneDrive

Text recognition in images (OCR) 0

Indexing and performance 5

• Change Location of the Index
• Clear index & Reindex All
• Number of extraction threads
• Perform Daily Indexing Task
• Scheduled Indexing

File types 3

• Add File Types
• Modify File Types
• Remove File Types

Advanced options 8

• Categories to display
• Change Proxy Settings
• Enable keyboard shortcut (Ctrl button twice)
• Join the Early Access Updates Program
• Save Search Terms History

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Other features 1

• Tray icon overview

Perform a search 5

• Boolean & categories Operators Translations
• Create a simple search
• Refine a search with advanced categories operators
• Refine a search with advanced fields
• Refine a search with search operators

Manage search results 5

• Different actions on results
• Display all matching results for a given category
• Move or delete an email (Microsoft Outlook only)
• Open a file or a folder from the results
• Print an item