Copernic Desktop Search does not index Outlook mails : Copernic Customer Portal

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Copernic Desktop Search does not index Outlook mails

Friedemann Schwenkreis

started a topic 4 months ago

After I have activated the Outlook indexation, only new emails appear as search results. Old emails seem to be not included in the index.

1 Comment

Max L.

said 4 months ago

Hi Friedemann,

Have you checked that all Outlook sources are included in your index settings?

First, make sure that all folders you need to index are correctly set in menu Tools -> Options -> Emails and organizer Tab.

When you say "old emails", how old approximately? Are they stored in a separate PST archive file? And when you say "only new emails", i guess you only have emails that you received after activating your Outlook indexing?

The index may not completed all your email folders yet.

Please try the following:

Set your indexing performance to unrestricted: Tools -> Indexing & Performance -> Choose Unrestricted
Set your indexing to update email sources : Tools -> Update index -> Emails

CDS will need time to re-index your folders and can possibly slow down your computer with the unrestricted settings, but it will be indexed much faster. Once the manual update is completed, you can set it back to "restricted".

Let us know how it goes!

Thanks.