Copernic Won't Load

Hi Stuart, 

Our Technical Support team is happy to assist you with additional troubleshooting if the general fix isn't getting you what you need. They can be reached at support@copernic.com. 

I have done all that but it still won't run.

Knowing this problem exists, has a fix been added directly to the download? I'm a Parallels user can don't even see the config.xml file.

Since I don't use Outlook I don't need to search it.

I disabled it and everything works fine. 

Hi George, 

I see our Technical Support team member Tony responded in our ticketing system but I wanted to include his response here for others that might be experiencing the same: 

This is a timeout while initializing Outlook. You can try to extend the timeout in the config.xml or temporarily disable the Outlook extension to see if Copernic can start.

When starting Copernic, Outlook is probably too slow to respond and a timeout occurs while listing mailbox folders.

You can try to change the value of the "MapiLogonTimeout" in the configuration file:
- Close Copernic using the File > Exit menu.
- Open the %localappdata%\Copernic\DesktopSearch\config.xml file in a text editor
- Replace line: <MapiLogonTimeout xsi:nil="true" />
- Replace With: <MapiLogonTimeout>16000</MapiLogonTimeout>
(16 seconds. Default value is 8 seconds)
- Save and close file
- Start Copernic

If Copernic still won't start or it crashes, open config.xml with a text editor to disable the Outlook extension before starting Copernic again.

Change the PluginsStore line in the configuration file:
<PluginStoreSettings Enabled="true" Id="3" />
must be set to:
<PluginStoreSettings Enabled="false" Id="3" />