Last Update kills Outlook .OST exchange account from "Outlook to Index"

Posted over 3 years ago by Peter Wagner

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Peter Wagner

Dear Copernic team,


with the recent Copernic update, my WIN 10 / Outlook 2019 environment crashed: Copernic does obviously no longer recognize the main Exchange account in my Outlook, and the corresponding .OST file can also not be added manually (since only .PST files are accepted):

RESULT: all Emails in my exchange account are no longer indexed!

HELP!


Thanks,

Peter    

4 Votes


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Amy Renaud

Amy Renaud posted 24 days ago Admin

I see Francis from the Technical Support team responded privately via our ticketing system. For others that would benefit from the information, I have copy/pasted the pertinent details from the exchange, below:




I suggest to use another Outlook Plug-in in Copernic Desktop Search.
1 - Go to cds menu Tools > Options > Advanced. Look for {Select Outlook Plugin} Choose, 'Native Plug-in' in the list.

2 - Go back to main view in order to save the change.

3 - Restart Outlook and restart Copernic Desktop Search.

4 - Make sure to completely disable the Copernic Desktop Search Outlook Add-in in Outlook.
The Copernic Add-in in Outlook must be disabled when using the Native Plug-In.

5 - Go back to CDS and update the emails index. The index update options are located under Copernic menu Tools.

If you use Microsoft Exchange, your emails may stored in the cloud (in a virtual storage over the network). To correctly detect and index your emails , you must enable cached mode in Outlook as described in this article:

https://support.office.com/en-us/article/Turn-on-Cached-Exchange-Mode-7885af08-9a60-4ec3-850a-e221c1ed0c1c?ui=en-US&rs=en-US&ad=US


Thanks for the info, it helped – although in a different way as proposed:
Copernic was set to “Native Outlook”… so I switched to the Copernic Add In – and see: all previously disappeared Outlook folders re-appeared in the search list…
May be that helps in other cases.






Je vois que Francis de l'équipe d'assistance technique a répondu en privé via notre système de tickets. Pour les personnes qui souhaiteraient bénéficier de ces informations, j'ai copié/collé les détails pertinents de l'échange ci-dessous :





Je suggère d'utiliser un autre plug-in Outlook dans Copernic Desktop Search.

1 - Allez dans le menu Outils > Options > Avancé. Cherchez {Select Outlook Plugin} Choisissez 'Native Plug-in' dans la liste.


2 - Revenez à la vue principale pour enregistrer la modification.


3 - Redémarrez Outlook et redémarrez Copernic Desktop Search.


4 - Assurez-vous de désactiver complètement le complément Copernic Desktop Search Outlook dans Outlook.

Le Copernic Add-in dans Outlook doit être désactivé lors de l'utilisation du Native Plug-In.


5 - Retournez dans CDS et mettez à jour l'index des courriels. Les options de mise à jour de l'index se trouvent dans le menu Copernic Tools.


Si vous utilisez Microsoft Exchange, vos courriels peuvent être stockés dans le nuage (dans un stockage virtuel sur le réseau). Pour détecter et indexer correctement vos emails, vous devez activer le mode cache dans Outlook comme décrit dans cet article :


https://support.office.com/en-us/article/Turn-on-Cached-Exchange-Mode-7885af08-9a60-4ec3-850a-e221c1ed0c1c?ui=en-US&rs=en-US&ad=US



Merci pour l'information, elle m'a aidé - bien que d'une manière différente de celle proposée :

Copernic était réglé sur « Native Outlook »... j'ai donc basculé sur l'Add In Copernic - et voyez : tous les dossiers Outlook précédemment disparus sont réapparus dans la liste de recherche...

Peut-être que cela peut aider dans d'autres cas.



0 Votes

E

Eberhard Bohn posted almost 3 years ago

Newly installed CDS with outlook extensions activated, bu no outlook folders can be indexed. The program suggests that I have to activate the extension first. Strange.

0 Votes

A

ANGUS MCLEAN posted about 3 years ago

Right now 9/15/ 2021 I am asked for a pst file but currently Outlook file I have is ost so the program will not accept my email files.  

0 Votes

W

Weinstein, Jeffrey posted over 3 years ago

I cannot log in either!


0 Votes

M

Miranda.hahn posted over 3 years ago

I have this problem and cannot login. 

0 Votes

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