Same here. I already had it a few weeks ago, and it occurred again yesterday. I entered all the license numbers again, and re-indexed, and this morning the same message came.
After a few other problems with broken indexing queues, I am now definitely going to stop using Copernic, after many years of smooth and uninterrupted service. A real pity.
Somebody replied 'Works again', so I verified, sorry same problem still exists.
Have a ticked running at Copernic and waiting for their reply.
Same here. Internet is working, OS (Windows 10 Build 18363) is up to date ...
Yep, was me. It worked for several minutes but then crashed again. So I have deleted the post and opened a ticket, too.
If it works again: does it help to prevent the program from accessing the internet again to prevent this validation problem a next time?
For Copernic you then use an offline computer.
Same here.
Renewal is up in 1 month, so if this doesn't get fixed then I will cancel.
We will have to wait until Canada wakes up, someone notices something is wrong and will fix this.
Is it a global problem, or is it just Europeans here?
I am in US (and started this topic!) Arizona to be exact. I also opened a ticket about the same time I did the initial post.
Same problem in the Netherlands
Same issue - please at least send out a communication.
Same issue in France. Made a ticket...
E-Mail from support team to me:
#############################################################
Dave Hutchison
Just happened about an hour ago. My extensions expire 2/2021 so not the issue. i.e. Word docs etc can not find. Have extensions says "active" but verification server down. My internet is working fine on a cox gigablast service.
12 people have this problem