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Extension validation server down?

Just happened about an hour ago.  My extensions expire 2/2021 so not the issue.  i.e. Word docs etc can not find.  Have extensions says "active" but verification server down.  My internet is working fine on a cox gigablast service.


12 people have this problem

Same here. I already had it a few weeks ago, and it occurred again yesterday. I entered all the license numbers again, and re-indexed, and this morning the same message came.


After a few other problems with broken indexing queues, I am now definitely going to stop using Copernic, after many years of smooth and uninterrupted service. A real pity.


Somebody replied 'Works again', so I verified, sorry same problem still exists.

Have a ticked running at Copernic and waiting for their reply.

 Same here. Internet is working, OS (Windows 10 Build 18363) is up to date ...

Yep, was me. It worked for several minutes but then crashed again. So I have deleted the post and opened a ticket, too.

If it works again: does it help to prevent the program from accessing the internet again to prevent this validation problem a next time?
For Copernic you then use an offline computer.


Same here.
Renewal is up in 1 month, so if this doesn't get fixed then I will cancel.

We will have to wait until Canada wakes up, someone notices something is wrong and will fix this.
Is it a global problem, or is it just Europeans here?

I am in US (and started this topic!) Arizona to be exact. I also opened a ticket about the same time I did the initial post.  


1 person likes this

Same problem in the Netherlands

Same issue - please at least send out a communication.

Same issue in France. Made a ticket...

E-Mail from support team to me:

#############################################################

Hi,


 
Apparently, we have an issue with our registration server right now (looks like it started yesterday May 12th, 2020) which is causing problems with online authentication and offline activation too.
 
If you have that problem authenticating your license, please don't submit a ticket as we already received hundreds and we are aware of the issue.
 
We are sincerely sorry for the inconvenience and I wanted to let you know our technical support is currently working hard in order to resolve this issue.
  
Thanks very much for your understanding.

Best regards,

-------------------------


 
Il semble que nous ayons un problème actuellement avec le serveur d'authentification des licences en ce moment (Cela semble avoir débuté hier soir). Ce qui cause des problèmes à activer des licences en ligne ou hors ligne.
 
Si vous avez ce problème, svp n'envoyez pas de ticket pour cela puisque nous avons déjà reçu plus d'une centaine à cet effet et sommes conscients de la problématique.
 
Nous sommes désolés pour les inconvénients que cela peut vous causer et je voulais vous faire savoir que notre équipe de support technique travaille activement à résoudre le problème.
 

Merci de votre compréhension.

Cordialement,

______________
Luc
Product Specialist
The Copernic Support Team / L'équipe de support Copernic 
Monday - Friday, 8AM-4:30PM (EST)
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