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Copernic Server Search

It worked for a week or so then never again.  Also not having tech support to help out with the configuration on the sever and the tweaking necessary is very frustrating.  The knowledge base has almost nothing about the server solution.  You click on help from the server version and it takes you to the desktop knowledge base.  Can I please have documentation about the server solution.  My renewal for the new solution is due on Oct and I would like to make it work so I can justify the renewal.

Connections don't seem persistent. 

I am experiencing what seems to be the same problem. They ask me to uninstall et re-install many times, always the same instruction. I renewed ten days ago and I cannot use it and now it fails to uninstall. I never saw anything like this! 

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