On booting my computer I get a panel that says 'Invalid License Keys'. As I have recently renewed my subscription, I import the saved .lic file and the panel goes away, only to reappear next time I boot. what is happening?
0 Votes
20 Commentaires
Triés par
Amy Renaudpubliés
sur un an il y a
Administrateur
Hi Philip,
Due to the individual nature of your situation, I have sent your license via a private platform rather than including your license information in a public forum. For questions that involve your personal information, we strongly suggest you reach out to us by email at support@copernic.com.
0 Votes
P
Philip Lathampubliés
sur un an il y a
I have also joined this club of people who didn't expect to become IT experts to roll from one years subscription to another , Though I can see that i have paid with Paypal I cannot see licences
0 Votes
T
Thomas Raunerpubliés
presque 3 ans il y a
I have purchased four licenses with 6 seats at the moment, and the yearly renewal disaster ist worse than ever. Even if a computer has accepted the renewal, there is no guarantee that it will refuse to work upon next reboot: "Some license keys have expired or are in an invalid state", "Maximum number of authentications exceeded". There is no remedy on side of the customer, you always have to email and wait, until you can go on with your work.
Reliable software does not behave like this. Very disappointing; I am sorry for the help desk staff.
0 Votes
R
Robert Gaillardpubliés
presque 4 ans il y a
il me manque mon n ° de licence merci de me le transmettre
0 Votes
R
Robert Gaillardpubliés
presque 4 ans il y a
BJ je n'ai pas mon N° de licence merci de me le transmettre pour installer le produit
0 Votes
M
Mirco Persechinopubliés
environ 4 ans il y a
Hi,
If you have this issue appearing stating that an error occured with one or more of your licenses, it may just means that the license server wasn't able to validate your license at a specific time. Just click on the refresh button and it should now be able to validate your license and let you continue using your extensions.
It shouldn't remove anything from your index unless the validation stay on an error state
0 Votes
m
marita schultzepubliés
environ 4 ans il y a
works perfect for me - no more issues - same process like Frank B. recommended
0 Votes
M
Michele Patellapubliés
environ 4 ans il y a
how is this situation resolved?
thanks
0 Votes
F
Frank B.publiés
environ 4 ans il y a
My problem seemed to be solved by uninstalling Copernic, deleting the whole index (while leaving the custom settings like which files and drives to index on the computer), downloading the newest version als "trial" from the website and activating it with my license keys. Then of course you have to reindex everything, which takes around 3 - 4 days in my configuration with about half a milion files. I have been using Copernic for 2 weeks now without re-entering my registration keys - hopefully it stays that way...
0 Votes
Z
Zailig pollockpubliés
environ 4 ans il y a
I continue to get an expired or invalid license message every couple weeks which means I have to re-index. This is very inconvenient. My licenses are all valid until April of 2021. I have sent several e-mails to this effect and have received no answers. I attach the most recent message which refers to Microsoft extensions. Other messages refer to all of the extensions for which I have valid licenses.
I have exactly the same problem. The error message also states "use the renew link to update"...but there is no "renew link on the error message. Where is it? I have no issue in you protecting your product (a very good product), but not at the cost of annoying your customers that may dread (like me) that they may have to uninstall and resinstall (in my case I have over 400,000 documents indexed so it takes a few days to do that).
Please correct this glitch as this software is expensive enough to expect not to be disturbed by protective measures.
Kind regards
0 Votes
A
Adrian Blockleypubliés
sur 4 ans il y a
Hi Max, We've been having similar issues with the server editions clients. We've paid for nine seats for the client version but only 1 key is working.
Is the registration server still an issue?
I have a support ticket in but I've not had much success so far and my colleagues have been unable to search our server. I'm the fortunate one with the working client key...
Regards
Adrian
0 Votes
M
Mirco Persechinopubliés
presque 5 ans il y a
Hi Frank,
Apparently, we have an issue with our registration server right now which is causing problems with online authentication and offline activations too.
We are sincerely sorry for the inconvenience and I wanted to let you know our technical support is currently working hard in order to resolve this issue.
We'll let you know as soon as possible when situation is back to normal so you can retry your authentication online.
If problem still persist after, I'll suggest to contact us through a ticket so we can dig further into this issue with you.
Thanks very much for your understanding. I'll stay in touch to keep you updated!
Kind regards,
0 Votes
F
Frank B.publiés
presque 5 ans il y a
Same with me here (Windows 10). The new license file is already stored under
from where I have to reimport the license after every reboot. This is somewhat annoying and I am looking forward to a solution...
0 Votes
M
Mirco Persechinopubliés
presque 5 ans il y a
Hi Julian,
Thanks for posting on our new Community Forum! Guess what: You're our first guest :-)
I would recommend not to post any attachment with your personal informations on the forum as it could be used against your will. So I went forward and removed the attachment from your post.
A support ticket has been created to help you with this issue and we'll get in touch shortly to solve your problem.
On renewals, licenses are sometimes modified so you'll need to make sure to import the latest licenses for your Copernic Desktop Search.
Thanks again for being our first user to post on this new Community Forum! A warm welcome from the Copernic Support Team! :-)
On booting my computer I get a panel that says 'Invalid License Keys'. As I have recently renewed my subscription, I import the saved .lic file and the panel goes away, only to reappear next time I boot. what is happening?
0 Votes
20 Commentaires
Amy Renaud publiés sur un an il y a Administrateur
Hi Philip,
Due to the individual nature of your situation, I have sent your license via a private platform rather than including your license information in a public forum. For questions that involve your personal information, we strongly suggest you reach out to us by email at support@copernic.com.
0 Votes
Philip Latham publiés sur un an il y a
I have also joined this club of people who didn't expect to become IT experts to roll from one years subscription to another , Though I can see that i have paid with Paypal I cannot see licences
0 Votes
Thomas Rauner publiés presque 3 ans il y a
I have purchased four licenses with 6 seats at the moment, and the yearly renewal disaster ist worse than ever. Even if a computer has accepted the renewal, there is no guarantee that it will refuse to work upon next reboot: "Some license keys have expired or are in an invalid state", "Maximum number of authentications exceeded". There is no remedy on side of the customer, you always have to email and wait, until you can go on with your work.
Reliable software does not behave like this. Very disappointing; I am sorry for the help desk staff.
0 Votes
Robert Gaillard publiés presque 4 ans il y a
il me manque mon n ° de licence merci de me le transmettre
0 Votes
Robert Gaillard publiés presque 4 ans il y a
BJ je n'ai pas mon N° de licence merci de me le transmettre pour installer le produit
0 Votes
Mirco Persechino publiés environ 4 ans il y a
Hi,
If you have this issue appearing stating that an error occured with one or more of your licenses, it may just means that the license server wasn't able to validate your license at a specific time. Just click on the refresh button and it should now be able to validate your license and let you continue using your extensions.
It shouldn't remove anything from your index unless the validation stay on an error state
0 Votes
marita schultze publiés environ 4 ans il y a
works perfect for me - no more issues - same process like Frank B. recommended
0 Votes
Michele Patella publiés environ 4 ans il y a
how is this situation resolved? thanks
0 Votes
Frank B. publiés environ 4 ans il y a
My problem seemed to be solved by uninstalling Copernic, deleting the whole index (while leaving the custom settings like which files and drives to index on the computer), downloading the newest version als "trial" from the website and activating it with my license keys. Then of course you have to reindex everything, which takes around 3 - 4 days in my configuration with about half a milion files. I have been using Copernic for 2 weeks now without re-entering my registration keys - hopefully it stays that way...
0 Votes
Zailig pollock publiés environ 4 ans il y a
I continue to get an expired or invalid license message every couple weeks which means I have to re-index. This is very inconvenient. My licenses are all valid until April of 2021. I have sent several e-mails to this effect and have received no answers. I attach the most recent message which refers to Microsoft extensions. Other messages refer to all of the extensions for which I have valid licenses.
Pièces jointes (1)
copernic2020....docx
72.5 KB
0 Votes
Lon Maenen publiés sur 4 ans il y a
0 Votes
Lon Maenen publiés sur 4 ans il y a
0 Votes
Skinners of Oxted publiés sur 4 ans il y a
Me too
0 Votes
Khaled Elsaadouny publiés sur 4 ans il y a
لدي المشكلة الأخيرة ذاتها .. أرجو الحل سريعا
0 Votes
marita schultze publiés sur 4 ans il y a
same issue on my side - please advice
0 Votes
Gilles Thieffry publiés sur 4 ans il y a
I have exactly the same problem. The error message also states "use the renew link to update"...but there is no "renew link on the error message. Where is it? I have no issue in you protecting your product (a very good product), but not at the cost of annoying your customers that may dread (like me) that they may have to uninstall and resinstall (in my case I have over 400,000 documents indexed so it takes a few days to do that).
Please correct this glitch as this software is expensive enough to expect not to be disturbed by protective measures.
Kind regards
0 Votes
Adrian Blockley publiés sur 4 ans il y a
Hi Max, We've been having similar issues with the server editions clients. We've paid for nine seats for the client version but only 1 key is working.
Is the registration server still an issue?
I have a support ticket in but I've not had much success so far and my colleagues have been unable to search our server. I'm the fortunate one with the working client key...
Regards
Adrian
0 Votes
Mirco Persechino publiés presque 5 ans il y a
Hi Frank,
If problem still persist after, I'll suggest to contact us through a ticket so we can dig further into this issue with you.
0 Votes
Frank B. publiés presque 5 ans il y a
Same with me here (Windows 10). The new license file is already stored under
C:\Program Files (x86)\Copernic\DesktopSearch\x64\license\licenseKeys.lic
from where I have to reimport the license after every reboot. This is somewhat annoying and I am looking forward to a solution...
0 Votes
Mirco Persechino publiés presque 5 ans il y a
Hi Julian,
Thanks for posting on our new Community Forum! Guess what: You're our first guest :-)
I would recommend not to post any attachment with your personal informations on the forum as it could be used against your will. So I went forward and removed the attachment from your post.
A support ticket has been created to help you with this issue and we'll get in touch shortly to solve your problem.
On renewals, licenses are sometimes modified so you'll need to make sure to import the latest licenses for your Copernic Desktop Search.
Thanks again for being our first user to post on this new Community Forum! A warm welcome from the Copernic Support Team! :-)
0 Votes
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