With the understanding that the problem may well be Thunderbird's fault, Copernic has not reliably indexed Thunderbird emails since late 2024 / Jan 2025.
Recent T'bird emails do show the Subject line, but both the "From" and "To" columns show "N/A" while the Content Preview mostly shows either "Cannot be previewed" or what is Presumably the underlying HTML code (sample below) - with very, very few showing a Formatted message in the Preview.
Wondering first whether anyone else is experiencing this issue, and secondly if there is any Known "Solution" - ??
(sample of what Copernic now shows for most T'bird emails...)
I got this answer from Copernic (it works): Things to note: After installation of Copernic 8.3.3, restart Thunderbird and you will see a new Copernic add-on (yellow icon). Please enable this extension in Thunderbird and you will now be able to use the new Thunderbird extension with all the improvements.
If this does not show, you can enable the extension under the hamburger button > Add-ons and themes. Click on the gear icon and select "Install an Add-on from a file..." then select the file "ThunderbirdConnector.xpi" from this folder: "C:\Program Files\Copernic\DesktopSearch\ThunderbirdConnector"
Also make sure the "Use Legacy Plugin" option is NOT checked in Extensions / Licenses in Copernic.
Thunderbird and the extension must always be open for this to work.
0 Votes
R
Reid Kistlerpubliés
14 jours il y a
(April 12, 2025) Also received a couple of 'unofficial updates' of CDS. Am now running the newest version (to the best of my knowledge: 8.3.3), which appears to FIND emails in Thunderbird, but does NOT display the contents, instead showing "Loading Preview" message followed by "This document cannot be previewed."
CDS does appear to be working with "Classic" Outlook. It does not currently work with "New" Outlook - am hoping that might change as "New" Outlook is presumably allowing local email storage.
And, yes, have seen the message that Thunderbird Must Be Running - although that has normally been the case as it has been my Default Email app for some years (since Eudora), but TBird itself has been flakey since early Jan '25. Alas, finding a Desirable Alternative has proved fruitless.
0 Votes
E
Edwin Courtspubliés
14 jours il y a
Having contacted Copernic support, they have provided me with a pre-release version of a future CDS which includes a Thunderbird add-on/connector. I'm currently reindexing all my mails (over a million indexable elements) which will take over a week but initial results look good. The only downside is that Thunderbird has to be running all the time for Copernic to access the connector.
0 Votes
E
Edwin Courtspubliés
15 jours il y a
I have also just noticed this problem. I presumed I may have a corrupt message that was tripping up Copernic but I have moved messages around and rebuilt Thunderbird mail storage, but the problem is repeated. Most, but not all my mails since October 2024 are shown as "N/A" in the "To" and "From" fields, and these fields themselves are not indexed.
Although I have only just spotted it, this is a serious problem as it's clear the search results for recent mails are no longer reliable.
With the understanding that the problem may well be Thunderbird's fault, Copernic has not reliably indexed Thunderbird emails since late 2024 / Jan 2025.
Recent T'bird emails do show the Subject line, but both the "From" and "To" columns show "N/A" while the Content Preview mostly shows either "Cannot be previewed" or what is Presumably the underlying HTML code (sample below) - with very, very few showing a Formatted message in the Preview.
Wondering first whether anyone else is experiencing this issue, and secondly if there is any Known "Solution" - ??
(sample of what Copernic now shows for most T'bird emails...)
(<!--; -->; <!-- START: PH01 Preheader Text -->; <!--[if mso | IE]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" width="620" align="center" style="width:620px;">; <tr>
0 Votes
4 Commentaires
Helmut Leininger publiés 12 jours il y a
I got this answer from Copernic (it works):
Things to note: After installation of Copernic 8.3.3, restart Thunderbird and you will see a new Copernic add-on (yellow icon). Please enable this extension in Thunderbird and you will now be able to use the new Thunderbird extension with all the improvements.
If this does not show, you can enable the extension under the hamburger button > Add-ons and themes. Click on the gear icon and select "Install an Add-on from a file..." then select the file "ThunderbirdConnector.xpi" from this folder: "C:\Program Files\Copernic\DesktopSearch\ThunderbirdConnector"
Also make sure the "Use Legacy Plugin" option is NOT checked in Extensions / Licenses in Copernic.
Thunderbird and the extension must always be open for this to work.
0 Votes
Reid Kistler publiés 14 jours il y a
(April 12, 2025) Also received a couple of 'unofficial updates' of CDS. Am now running the newest version (to the best of my knowledge: 8.3.3), which appears to FIND emails in Thunderbird, but does NOT display the contents, instead showing "Loading Preview" message followed by "This document cannot be previewed."
CDS does appear to be working with "Classic" Outlook. It does not currently work with "New" Outlook - am hoping that might change as "New" Outlook is presumably allowing local email storage.
And, yes, have seen the message that Thunderbird Must Be Running - although that has normally been the case as it has been my Default Email app for some years (since Eudora), but TBird itself has been flakey since early Jan '25. Alas, finding a Desirable Alternative has proved fruitless.
0 Votes
Edwin Courts publiés 14 jours il y a
Having contacted Copernic support, they have provided me with a pre-release version of a future CDS which includes a Thunderbird add-on/connector. I'm currently reindexing all my mails (over a million indexable elements) which will take over a week but initial results look good. The only downside is that Thunderbird has to be running all the time for Copernic to access the connector.
0 Votes
Edwin Courts publiés 15 jours il y a
I have also just noticed this problem. I presumed I may have a corrupt message that was tripping up Copernic but I have moved messages around and rebuilt Thunderbird mail storage, but the problem is repeated. Most, but not all my mails since October 2024 are shown as "N/A" in the "To" and "From" fields, and these fields themselves are not indexed.
Although I have only just spotted it, this is a serious problem as it's clear the search results for recent mails are no longer reliable.
0 Votes
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