On booting my computer I get a panel that says 'Invalid License Keys'. As I have recently renewed my subscription, I import the saved .lic file and the panel goes away, only to reappear next time I boot. what is happening?
0 Votes
20 Commentaires
Triés par
Précédente
Précédente
Populaires
Récents
M
Mirco Persechinopubliés il y a plus de 4 ans
Hi,
If you have this issue appearing stating that an error occured with one or more of your licenses, it may just means that the license server wasn't able to validate your license at a specific time. Just click on the refresh button and it should now be able to validate your license and let you continue using your extensions.
It shouldn't remove anything from your index unless the validation stay on an error state
0 Votes
R
Robert Gaillardpubliés il y a plus de 4 ans
BJ je n'ai pas mon N° de licence merci de me le transmettre pour installer le produit
0 Votes
R
Robert Gaillardpubliés il y a plus de 4 ans
il me manque mon n ° de licence merci de me le transmettre
0 Votes
T
Thomas Raunerpubliés il y a plus de 3 ans
I have purchased four licenses with 6 seats at the moment, and the yearly renewal disaster ist worse than ever. Even if a computer has accepted the renewal, there is no guarantee that it will refuse to work upon next reboot: "Some license keys have expired or are in an invalid state", "Maximum number of authentications exceeded". There is no remedy on side of the customer, you always have to email and wait, until you can go on with your work.
Reliable software does not behave like this. Very disappointing; I am sorry for the help desk staff.
0 Votes
P
Philip Lathampubliés il y a presque 2 ans
I have also joined this club of people who didn't expect to become IT experts to roll from one years subscription to another , Though I can see that i have paid with Paypal I cannot see licences
0 Votes
Amy Renaudpubliés il y a presque 2 ansAdministrateur
Hi Philip,
Due to the individual nature of your situation, I have sent your license via a private platform rather than including your license information in a public forum. For questions that involve your personal information, we strongly suggest you reach out to us by email at support@copernic.com.
On booting my computer I get a panel that says 'Invalid License Keys'. As I have recently renewed my subscription, I import the saved .lic file and the panel goes away, only to reappear next time I boot. what is happening?
0 Votes
20 Commentaires
Mirco Persechino publiés il y a plus de 4 ans
Hi,
If you have this issue appearing stating that an error occured with one or more of your licenses, it may just means that the license server wasn't able to validate your license at a specific time. Just click on the refresh button and it should now be able to validate your license and let you continue using your extensions.
It shouldn't remove anything from your index unless the validation stay on an error state
0 Votes
Robert Gaillard publiés il y a plus de 4 ans
BJ je n'ai pas mon N° de licence merci de me le transmettre pour installer le produit
0 Votes
Robert Gaillard publiés il y a plus de 4 ans
il me manque mon n ° de licence merci de me le transmettre
0 Votes
Thomas Rauner publiés il y a plus de 3 ans
I have purchased four licenses with 6 seats at the moment, and the yearly renewal disaster ist worse than ever. Even if a computer has accepted the renewal, there is no guarantee that it will refuse to work upon next reboot: "Some license keys have expired or are in an invalid state", "Maximum number of authentications exceeded". There is no remedy on side of the customer, you always have to email and wait, until you can go on with your work.
Reliable software does not behave like this. Very disappointing; I am sorry for the help desk staff.
0 Votes
Philip Latham publiés il y a presque 2 ans
I have also joined this club of people who didn't expect to become IT experts to roll from one years subscription to another , Though I can see that i have paid with Paypal I cannot see licences
0 Votes
Amy Renaud publiés il y a presque 2 ans Administrateur
Hi Philip,
Due to the individual nature of your situation, I have sent your license via a private platform rather than including your license information in a public forum. For questions that involve your personal information, we strongly suggest you reach out to us by email at support@copernic.com.
0 Votes
Connexion ou S'inscrire pour poster un commentaire