Invalid License Keys

Publié il y a plus de 5 ans par  Julian Grenfell

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Julian Grenfell

 On booting my computer I get a panel that says 'Invalid License Keys'.  As I have recently renewed my subscription, I import the saved .lic file and the panel goes away, only to reappear next time I boot.  what is happening?

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Mirco Persechino publiés il y a plus de 4 ans

Hi,


If you have this issue appearing stating that an error occured with one or more of your licenses, it may just means that the license server wasn't able to validate your license at a specific time. Just click on the refresh button and it should now be able to validate your license and let you continue using your extensions. 


It shouldn't remove anything from your index unless the validation stay on an error state

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R

Robert Gaillard publiés il y a plus de 4 ans

BJ je n'ai pas mon N° de licence merci de me le transmettre pour installer le produit

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R

Robert Gaillard publiés il y a plus de 4 ans

il me manque mon n ° de licence merci de me le transmettre


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T

Thomas Rauner publiés il y a plus de 3 ans

 I have purchased four licenses with 6 seats at the moment, and the yearly renewal disaster ist worse than ever. Even if a computer has accepted the renewal, there is no guarantee that it will refuse to work upon next reboot: "Some license keys have expired or are in an invalid state", "Maximum number of authentications exceeded". There is no remedy on side of the customer, you always have to email and wait, until you can go on with your work.


Reliable software does not behave like this. Very disappointing; I am sorry for the help desk staff.

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P

Philip Latham publiés il y a presque 2 ans

I have also joined this club of people who didn't expect to become IT experts to roll from one years subscription to another , Though I can see that i have paid with Paypal I cannot see licences 

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Amy Renaud

Amy Renaud publiés il y a presque 2 ans Administrateur

Hi Philip, 


Due to the individual nature of your situation, I have sent your license via a private platform rather than including your license information in a public forum. For questions that involve your personal information, we strongly suggest you reach out to us by email at support@copernic.com. 

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