Just happened about an hour ago. My extensions expire 2/2021 so not the issue. i.e. Word docs etc can not find. Have extensions says "active" but verification server down. My internet is working fine on a cox gigablast service.
12 Votes
26 Commentaires
Triés par
j
john wickstrompubliés
presque 4 ans il y a
This problem is only the latest of several i have had with Copernic in the last two years or so after many years of being a satisfied customer.. Most of these can be traced to the separate entitiy that deals with extensions management (2CO). MAny billing problems and irregularities in account information have been increasingly frequent.. YOu need to give some major attention to this before old customers like myself jump ship (which I have been thinking is becoming necessary.
JBW
1 Votes
D
Dave Hutchisonpubliés
presque 4 ans il y a
I am in US (and started this topic!) Arizona to be exact. I also opened a ticket about the same time I did the initial post.
1 Votes
C
Charles Klinepubliés
presque 4 ans il y a
I have this problem. I though it might be related to my doing a Microsoft Update shortly before it stopped working. But now I don't think that is the issue.
Well it started yesterday and re-importing my license gave me an email address to do an offline activation but the email address does not exist.
I am afraid there is something wrong at Copernic, should be fixed soon since it threatens me to delete everything from my index if I continue . For now Exit is the only feasible thing to do.
In short Shit. . .
0 Votes
I
Ian Nivenpubliés
presque 4 ans il y a
Exactly the same here. I was just updating the Index, so now I have nothing. Needs sorting as a matter of urgency.
0 Votes
P
Peter van Orsouwpubliés
presque 4 ans il y a
Same issue. Irritating and not a clear message or instruction what to do. If you happen to click "continue" your index will be cleaned. Nice!
0 Votes
H
Henkpubliés
presque 4 ans il y a
Time to think about other indexing software. These problems and low number of updates of the software are becoming very annoying.
0 Votes
W
William Parker-Jervispubliés
presque 4 ans il y a
Same problem here. It needs a fix - or at least a response from Copernic - soon please.
0 Votes
M
Markus Ganzpubliés
presque 4 ans il y a
Same here. After restarting the software it works however for a while - and then the same problem again, very troublesome. Copernic: pls. fix soon!
0 Votes
A
Attila Lévaipubliés
presque 4 ans il y a
Same issue, please fix it ASAP!
0 Votes
R
Ron Bealpubliés
presque 4 ans il y a
Same here from UK. Have already verified once - something broken at Copernic's end definitely
0 Votes
M
Mark McNeillpubliés
presque 4 ans il y a
Same issue - and as noted earlier the message is not a clear - if you click "continue" your index is cleaned - which has just happened to me. I am a long time Copernic user - but you guys really need to lift your game if you want us to stick around. You have a good product - which you seem to keep buggering up. Any suggestions for a similar but more reliable replacement program?
0 Votes
M
M.J. van der Lubbe-van Goghpubliés
presque 4 ans il y a
Same here. I already had it a few weeks ago, and it occurred again yesterday. I entered all the license numbers again, and re-indexed, and this morning the same message came.
After a few other problems with broken indexing queues, I am now definitely going to stop using Copernic, after many years of smooth and uninterrupted service. A real pity.
0 Votes
P
Paul Janssenpubliés
presque 4 ans il y a
Somebody replied 'Works again', so I verified, sorry same problem still exists.
Have a ticked running at Copernic and waiting for their reply.
0 Votes
O
Olaf Wagnerpubliés
presque 4 ans il y a
Same here. Internet is working, OS (Windows 10 Build 18363) is up to date ...
0 Votes
A
Andreas zum Winkelpubliés
presque 4 ans il y a
Yep, was me. It worked for several minutes but then crashed again. So I have deleted the post and opened a ticket, too.
0 Votes
H
Henkpubliés
presque 4 ans il y a
If it works again: does it help to prevent the program from accessing the internet again to prevent this validation problem a next time? For Copernic you then use an offline computer.
0 Votes
R
Raymond Jamespubliés
presque 4 ans il y a
Same here. Renewal is up in 1 month, so if this doesn't get fixed then I will cancel.
0 Votes
H
Henkpubliés
presque 4 ans il y a
We will have to wait until Canada wakes up, someone notices something is wrong and will fix this. Is it a global problem, or is it just Europeans here?
0 Votes
R
René Meltzerpubliés
presque 4 ans il y a
Same problem in the Netherlands
0 Votes
Steve Collinspubliés
presque 4 ans il y a
Same issue - please at least send out a communication.
Just happened about an hour ago. My extensions expire 2/2021 so not the issue. i.e. Word docs etc can not find. Have extensions says "active" but verification server down. My internet is working fine on a cox gigablast service.
12 Votes
26 Commentaires
john wickstrom publiés presque 4 ans il y a
This problem is only the latest of several i have had with Copernic in the last two years or so after many years of being a satisfied customer.. Most of these can be traced to the separate entitiy that deals with extensions management (2CO). MAny billing problems and irregularities in account information have been increasingly frequent.. YOu need to give some major attention to this before old customers like myself jump ship (which I have been thinking is becoming necessary.
JBW
1 Votes
Dave Hutchison publiés presque 4 ans il y a
I am in US (and started this topic!) Arizona to be exact. I also opened a ticket about the same time I did the initial post.
1 Votes
Charles Kline publiés presque 4 ans il y a
I have this problem. I though it might be related to my doing a Microsoft Update shortly before it stopped working. But now I don't think that is the issue.
0 Votes
Dave Hutchison publiés presque 4 ans il y a
No Microsoft update before mine went bad
0 Votes
gokuurri . publiés presque 4 ans il y a
I have this problem,too.
0 Votes
LAU KA LOK publiés presque 4 ans il y a
I've had the same issue the last few days.
Pièces jointes (1)
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0 Votes
Paul Janssen publiés presque 4 ans il y a
Well it started yesterday and re-importing my license gave me an email address to do an offline activation but the email address does not exist.
I am afraid there is something wrong at Copernic, should be fixed soon since it threatens me to delete everything from my index if I continue . For now Exit is the only feasible thing to do.
In short Shit. . .
0 Votes
Ian Niven publiés presque 4 ans il y a
Exactly the same here. I was just updating the Index, so now I have nothing. Needs sorting as a matter of urgency.
0 Votes
Peter van Orsouw publiés presque 4 ans il y a
Same issue. Irritating and not a clear message or instruction what to do. If you happen to click "continue" your index will be cleaned. Nice!
0 Votes
Henk publiés presque 4 ans il y a
Time to think about other indexing software. These problems and low number of updates of the software are becoming very annoying.
0 Votes
William Parker-Jervis publiés presque 4 ans il y a
Same problem here. It needs a fix - or at least a response from Copernic - soon please.
0 Votes
Markus Ganz publiés presque 4 ans il y a
Same here. After restarting the software it works however for a while - and then the same problem again, very troublesome. Copernic: pls. fix soon!
0 Votes
Attila Lévai publiés presque 4 ans il y a
Same issue, please fix it ASAP!
0 Votes
Ron Beal publiés presque 4 ans il y a
Same here from UK. Have already verified once - something broken at Copernic's end definitely
0 Votes
Mark McNeill publiés presque 4 ans il y a
I am a long time Copernic user - but you guys really need to lift your game if you want us to stick around.
You have a good product - which you seem to keep buggering up.
Any suggestions for a similar but more reliable replacement program?
0 Votes
M.J. van der Lubbe-van Gogh publiés presque 4 ans il y a
Same here. I already had it a few weeks ago, and it occurred again yesterday. I entered all the license numbers again, and re-indexed, and this morning the same message came.
After a few other problems with broken indexing queues, I am now definitely going to stop using Copernic, after many years of smooth and uninterrupted service. A real pity.
0 Votes
Paul Janssen publiés presque 4 ans il y a
Somebody replied 'Works again', so I verified, sorry same problem still exists.
Have a ticked running at Copernic and waiting for their reply.
0 Votes
Olaf Wagner publiés presque 4 ans il y a
Same here. Internet is working, OS (Windows 10 Build 18363) is up to date ...
0 Votes
Andreas zum Winkel publiés presque 4 ans il y a
Yep, was me. It worked for several minutes but then crashed again. So I have deleted the post and opened a ticket, too.
0 Votes
Henk publiés presque 4 ans il y a
If it works again: does it help to prevent the program from accessing the internet again to prevent this validation problem a next time?
For Copernic you then use an offline computer.
0 Votes
Raymond James publiés presque 4 ans il y a
Same here.
Renewal is up in 1 month, so if this doesn't get fixed then I will cancel.
0 Votes
Henk publiés presque 4 ans il y a
We will have to wait until Canada wakes up, someone notices something is wrong and will fix this.
Is it a global problem, or is it just Europeans here?
0 Votes
René Meltzer publiés presque 4 ans il y a
Same problem in the Netherlands
0 Votes
Steve Collins publiés presque 4 ans il y a
Same issue - please at least send out a communication.
0 Votes
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