Extension validation server down?

Publié sur 2 ans par  Dave Hutchison

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Dave Hutchison

Just happened about an hour ago.  My extensions expire 2/2021 so not the issue.  i.e. Word docs etc can not find.  Have extensions says "active" but verification server down.  My internet is working fine on a cox gigablast service.

12 Votes


26 Commentaires

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A

Andreas zum Winkel publiés sur 2 ans

E-Mail from support team to me:

#############################################################

Hi,


 
Apparently, we have an issue with our registration server right now (looks like it started yesterday May 12th, 2020) which is causing problems with online authentication and offline activation too.
 
If you have that problem authenticating your license, please don't submit a ticket as we already received hundreds and we are aware of the issue.
 
We are sincerely sorry for the inconvenience and I wanted to let you know our technical support is currently working hard in order to resolve this issue.
  
Thanks very much for your understanding.

Best regards,

-------------------------


 
Il semble que nous ayons un problème actuellement avec le serveur d'authentification des licences en ce moment (Cela semble avoir débuté hier soir). Ce qui cause des problèmes à activer des licences en ligne ou hors ligne.
 
Si vous avez ce problème, svp n'envoyez pas de ticket pour cela puisque nous avons déjà reçu plus d'une centaine à cet effet et sommes conscients de la problématique.
 
Nous sommes désolés pour les inconvénients que cela peut vous causer et je voulais vous faire savoir que notre équipe de support technique travaille activement à résoudre le problème.
 

Merci de votre compréhension.

Cordialement,

______________
Luc
Product Specialist
The Copernic Support Team / L'équipe de support Copernic 
Monday - Friday, 8AM-4:30PM (EST)

0 Votes

B

Benoit.delatour publiés sur 2 ans

Same issue in France. Made a ticket...

0 Votes

Steve Collins

Steve Collins publiés sur 2 ans

Same issue - please at least send out a communication.

0 Votes

R

René Meltzer publiés sur 2 ans

Same problem in the Netherlands

0 Votes

D

Dave Hutchison publiés sur 2 ans

I am in US (and started this topic!) Arizona to be exact. I also opened a ticket about the same time I did the initial post.  

1 Votes

H

Henk publiés sur 2 ans

We will have to wait until Canada wakes up, someone notices something is wrong and will fix this.
Is it a global problem, or is it just Europeans here?

0 Votes

R

Raymond James publiés sur 2 ans

Same here.
Renewal is up in 1 month, so if this doesn't get fixed then I will cancel.

0 Votes

H

Henk publiés sur 2 ans

If it works again: does it help to prevent the program from accessing the internet again to prevent this validation problem a next time?
For Copernic you then use an offline computer.


0 Votes

A

Andreas zum Winkel publiés sur 2 ans

Yep, was me. It worked for several minutes but then crashed again. So I have deleted the post and opened a ticket, too.

0 Votes

O

Olaf Wagner publiés sur 2 ans

 Same here. Internet is working, OS (Windows 10 Build 18363) is up to date ...

0 Votes

P

Paul Janssen publiés sur 2 ans

Somebody replied 'Works again', so I verified, sorry same problem still exists.

Have a ticked running at Copernic and waiting for their reply.

0 Votes

M

M.J. van der Lubbe-van Gogh publiés sur 2 ans

Same here. I already had it a few weeks ago, and it occurred again yesterday. I entered all the license numbers again, and re-indexed, and this morning the same message came.


After a few other problems with broken indexing queues, I am now definitely going to stop using Copernic, after many years of smooth and uninterrupted service. A real pity.


0 Votes

M

Mark McNeill publiés sur 2 ans

Same issue - and as noted earlier the message is not a clear  - if you click "continue" your index is cleaned - which has just happened to me.
I am a long time Copernic user - but you guys really need to lift your game if you want us to stick around.
You have a good product - which you seem to keep buggering up.
Any suggestions for a similar but more reliable replacement program?

 

0 Votes

R

Ron Beal publiés sur 2 ans

Same here from UK. Have already verified once - something broken at Copernic's end definitely

0 Votes

A

Attila Lévai publiés sur 2 ans

Same issue, please fix it ASAP!

0 Votes

M

Markus Ganz publiés sur 2 ans

Same here. After restarting the software it works however for a while - and then the same problem again, very troublesome. Copernic: pls. fix soon!

0 Votes

W

William Parker-Jervis publiés sur 2 ans

Same problem here.  It needs a fix - or at least a response from Copernic - soon please.

0 Votes

H

Henk publiés sur 2 ans

Time to think about other indexing software. These problems and low number of updates of the software are becoming very annoying.

0 Votes

P

Peter van Orsouw publiés sur 2 ans

Same issue. Irritating and not a clear message or instruction what to do. If you happen to click "continue" your index will be cleaned. Nice!

0 Votes

I

Ian Niven publiés sur 2 ans

Exactly the same here. I was just updating the Index, so now I have nothing. Needs sorting as a matter of urgency.

0 Votes

P

Paul Janssen publiés sur 2 ans

Well it started yesterday and re-importing my license gave me an email address to do an offline activation but the email address does not exist.

I am afraid there is something wrong at Copernic, should be fixed soon since it threatens me to delete everything from my index if I continue . For now Exit is the only feasible thing to do.

In short Shit. . .

0 Votes

L

LAU KA LOK publiés sur 2 ans

I've had the same issue the last few days.

Pièces jointes (1)

0 Votes

j

john wickstrom publiés sur 2 ans

This problem is only the latest of several  i have had with Copernic in the last two years or so after many years of being a satisfied customer.. Most of these  can be traced to the separate entitiy that deals with extensions  management (2CO). MAny billing problems and irregularities in account information have been increasingly frequent.. YOu need to give some major attention to this before old customers like myself jump ship (which I have been thinking is becoming necessary.

JBW

1 Votes

D

Dave Hutchison publiés sur 2 ans

No Microsoft update before mine went bad

0 Votes

g

gokuurri . publiés sur 2 ans

I have this problem,too.

0 Votes

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