Copernic Reinstall

Publié environ 1 an par  George Hogan

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G
George Hogan

CDS stopped fully starting.  It started to come up and then went away.  I then uninstalled it and the plan was to reinstall to see if that fixed the issue.  The problem is I can't figure out how to reinstall without buying another package.  I'm guessing there's an easy solution.  Any thoughts would be appreciated.

5 Votes


13 Commentaires

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N

Nathan Nickolaus publiés environ 1 mois

Same problem. Had to reinstall following  computer transfer.  Now "Authentications count exeeded"


0 Votes

a

andrew christensen publiés environ 1 mois

Having a similar problem to Repasi. Reloaded windows and now CDS says authentications count exceeded.

licence should be current until 2025



0 Votes

T

Tajimam publiés 2 mois

After updating to the latest version, 8.2.1 (build 15482), indexing became unreliable.

I have solved most of the problems but one. A link to a Dropbox document on the cloud now does not work correctly. It always fails to open the document, saying "cannot find xxx directory." 

0 Votes

R

Repasi publiés 2 mois

Hi,

Copernic Desktop Search had to be reinstalled due to a motherboard replacement.

Unfortunately, I cannot activate the LicenseKey. (My license is valid until 05/06/2023)

Pièces jointes (1)

0 Votes

J

Jean-Marc Budry publiés 12 mois

To George Hogan :

Have you been able to solve your problem ?

Regards, Jean-Marc

0 Votes

D

DAVID V BERKOWITZ publiés 12 mois

Hi Jean-Marc,

Thanks for your suggestions.

As it turned out, Tony at Copernic Support correctly diagnosed my problem as a corrupt index which, with his help, I was able to fix the problem.

Thanks again.

David

0 Votes

J

Jean-Marc Budry publiés environ 1 an

Dear David ,

You could dig into the CDS Log files and find some hints to go further like : how was the configuration of your original installation ? 

Look into :

C:\Users\??????\AppData\Local\Copernic\DesktopSearch\Logs

or through the other CDS files :

C:\Users\??????\AppData\Local\Copernic\DesktopSearch

Good luck and best regards

Jean-Marc


0 Votes

D

DAVID V BERKOWITZ publiés environ 1 an

I uninstalled CDS and rebooted

Then I reinstalled CDS

but the problem has persisted

0 Votes

D

DAVID V BERKOWITZ publiés environ 1 an

My Windows username hasn't changed in many years.

 

0 Votes

J

Jean-Marc Budry publiés environ 1 an

It might be the same problem I encountered.

Are you logged under the same Windows Username as when you first installed CDS ?

0 Votes

D

DAVID V BERKOWITZ publiés environ 1 an

Do I need to uninstall/reinstall?

If so, how do I do that?

 

0 Votes

D

DAVID V BERKOWITZ publiés environ 1 an

I have the same problem as G

When I monitor Task  Manager I see Copernic load and then immediately disappear

 

0 Votes

J

Jean-Marc Budry publiés environ 1 an

I had a similar problem when CDS stopped working due to Google new regulations for Login.

Somehow I now found in the logs that it was using my older username.

Creating a new "local" user with the same name and without the Googling synchronisation, resolved the problem and I was Instantly able to activate CDS by importing  the license file. It even offered to update to the latest version.

However, I was not able to import my indexes (2.35 Gb) and it started to build it again, which will be very much time consuming.

Hope this comment might give you a hint...

Regard

0 Votes

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