CDS stopped fully starting. It started to come up and then went away. I then uninstalled it and the plan was to reinstall to see if that fixed the issue. The problem is I can't figure out how to reinstall without buying another package. I'm guessing there's an easy solution. Any thoughts would be appreciated.
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J
Jean-Marc Budrypubliés il y a plus de 3 ans
I had a similar problem when CDS stopped working due to Google new regulations for Login.
Somehow I now found in the logs that it was using my older username.
Creating a new "local" user with the same name and without the Googling synchronisation, resolved the problem and I was Instantly able to activate CDS by importing the license file. It even offered to update to the latest version.
However, I was not able to import my indexes (2.35 Gb) and it started to build it again, which will be very much time consuming.
Hope this comment might give you a hint...
Regard
0 Votes
D
DAVID V BERKOWITZpubliés il y a plus de 3 ans
I have the same problem as G
When I monitor Task Manager I see Copernic load and then immediately disappear
0 Votes
D
DAVID V BERKOWITZpubliés il y a plus de 3 ans
Do I need to uninstall/reinstall?
If so, how do I do that?
0 Votes
J
Jean-Marc Budrypubliés il y a plus de 3 ans
It might be the same problem I encountered.
Are you logged under the same Windows Username as when you first installed CDS ?
0 Votes
D
DAVID V BERKOWITZpubliés il y a plus de 3 ans
My Windows username hasn't changed in many years.
0 Votes
D
DAVID V BERKOWITZpubliés il y a plus de 3 ans
I uninstalled CDS and rebooted
Then I reinstalled CDS
but the problem has persisted
0 Votes
J
Jean-Marc Budrypubliés il y a plus de 3 ans
Dear David ,
You could dig into the CDS Log files and find some hints to go further like : how was the configuration of your original installation ?
After updating to the latest version, 8.2.1 (build 15482), indexing became unreliable.
I have solved most of the problems but one. A link to a Dropbox document on the cloud now does not work correctly. It always fails to open the document, saying "cannot find xxx directory."
0 Votes
A
Andrew Christensenpubliés il y a plus de 2 ans
Having a similar problem to Repasi. Reloaded windows and now CDS says authentications count exceeded.
licence should be current until 2025
0 Votes
N
Nathan Nickolauspubliés il y a plus de 2 ans
Same problem. Had to reinstall following computer transfer. Now "Authentications count exeeded"
0 Votes
Amy Renaudpubliés il y a 10 moisAdministrateur
For the "Authentications count exceeded" message, notify us at support@copernic.com and we will release the license for you to install it onto your new device.
CDS stopped fully starting. It started to come up and then went away. I then uninstalled it and the plan was to reinstall to see if that fixed the issue. The problem is I can't figure out how to reinstall without buying another package. I'm guessing there's an easy solution. Any thoughts would be appreciated.
5 Votes
14 Commentaires
Jean-Marc Budry publiés il y a plus de 3 ans
I had a similar problem when CDS stopped working due to Google new regulations for Login.
Somehow I now found in the logs that it was using my older username.
Creating a new "local" user with the same name and without the Googling synchronisation, resolved the problem and I was Instantly able to activate CDS by importing the license file. It even offered to update to the latest version.
However, I was not able to import my indexes (2.35 Gb) and it started to build it again, which will be very much time consuming.
Hope this comment might give you a hint...
Regard
0 Votes
DAVID V BERKOWITZ publiés il y a plus de 3 ans
I have the same problem as G
When I monitor Task Manager I see Copernic load and then immediately disappear
0 Votes
DAVID V BERKOWITZ publiés il y a plus de 3 ans
Do I need to uninstall/reinstall?
If so, how do I do that?
0 Votes
Jean-Marc Budry publiés il y a plus de 3 ans
It might be the same problem I encountered.
Are you logged under the same Windows Username as when you first installed CDS ?
0 Votes
DAVID V BERKOWITZ publiés il y a plus de 3 ans
My Windows username hasn't changed in many years.
0 Votes
DAVID V BERKOWITZ publiés il y a plus de 3 ans
I uninstalled CDS and rebooted
Then I reinstalled CDS
but the problem has persisted
0 Votes
Jean-Marc Budry publiés il y a plus de 3 ans
Dear David ,
You could dig into the CDS Log files and find some hints to go further like : how was the configuration of your original installation ?
Look into :
C:\Users\??????\AppData\Local\Copernic\DesktopSearch\Logs
or through the other CDS files :
C:\Users\??????\AppData\Local\Copernic\DesktopSearch
Good luck and best regards
Jean-Marc
0 Votes
DAVID V BERKOWITZ publiés il y a plus de 3 ans
Hi Jean-Marc,
Thanks for your suggestions.
As it turned out, Tony at Copernic Support correctly diagnosed my problem as a corrupt index which, with his help, I was able to fix the problem.
Thanks again.
David
0 Votes
Jean-Marc Budry publiés il y a plus de 3 ans
To George Hogan :
Have you been able to solve your problem ?
Regards, Jean-Marc
0 Votes
Repasi publiés il y a plus de 2 ans
Hi,
Copernic Desktop Search had to be reinstalled due to a motherboard replacement.
Unfortunately, I cannot activate the LicenseKey. (My license is valid until 05/06/2023)
Pièces jointes (1)
LicenseKeys.png
56.3 KB
0 Votes
Makoto Tajima publiés il y a plus de 2 ans
After updating to the latest version, 8.2.1 (build 15482), indexing became unreliable.
I have solved most of the problems but one. A link to a Dropbox document on the cloud now does not work correctly. It always fails to open the document, saying "cannot find xxx directory."
0 Votes
Andrew Christensen publiés il y a plus de 2 ans
Having a similar problem to Repasi. Reloaded windows and now CDS says authentications count exceeded.
licence should be current until 2025
0 Votes
Nathan Nickolaus publiés il y a plus de 2 ans
Same problem. Had to reinstall following computer transfer. Now "Authentications count exeeded"
0 Votes
Amy Renaud publiés il y a 10 mois Administrateur
For the "Authentications count exceeded" message, notify us at support@copernic.com and we will release the license for you to install it onto your new device.
0 Votes
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