CDS stopped fully starting. It started to come up and then went away. I then uninstalled it and the plan was to reinstall to see if that fixed the issue. The problem is I can't figure out how to reinstall without buying another package. I'm guessing there's an easy solution. Any thoughts would be appreciated.
5 Votes
14 Commentaires
Triés par
Amy Renaudpubliés
3 mois il y a
Administrateur
For the "Authentications count exceeded" message, notify us at support@copernic.com and we will release the license for you to install it onto your new device.
0 Votes
N
Nathan Nickolauspubliés
presque 2 ans il y a
Same problem. Had to reinstall following computer transfer. Now "Authentications count exeeded"
0 Votes
A
Andrew Christensenpubliés
presque 2 ans il y a
Having a similar problem to Repasi. Reloaded windows and now CDS says authentications count exceeded.
licence should be current until 2025
0 Votes
T
Tajimampubliés
presque 2 ans il y a
After updating to the latest version, 8.2.1 (build 15482), indexing became unreliable.
I have solved most of the problems but one. A link to a Dropbox document on the cloud now does not work correctly. It always fails to open the document, saying "cannot find xxx directory."
0 Votes
R
Repasipubliés
presque 2 ans il y a
Hi,
Copernic
Desktop Search had to be reinstalled due to a motherboard replacement.
Unfortunately,
I cannot activate the LicenseKey. (My license is valid until 05/06/2023)
Are you logged under the same Windows Username as when you first installed CDS ?
0 Votes
D
DAVID V BERKOWITZpubliés
presque 3 ans il y a
Do I need to uninstall/reinstall?
If so, how do I do that?
0 Votes
D
DAVID V BERKOWITZpubliés
presque 3 ans il y a
I have the same problem as G
When I monitor Task Manager I see Copernic load and then immediately disappear
0 Votes
J
Jean-Marc Budrypubliés
presque 3 ans il y a
I had a similar problem when CDS stopped working due to Google new regulations for Login.
Somehow I now found in the logs that it was using my older username.
Creating a new "local" user with the same name and without the Googling synchronisation, resolved the problem and I was Instantly able to activate CDS by importing the license file. It even offered to update to the latest version.
However, I was not able to import my indexes (2.35 Gb) and it started to build it again, which will be very much time consuming.
CDS stopped fully starting. It started to come up and then went away. I then uninstalled it and the plan was to reinstall to see if that fixed the issue. The problem is I can't figure out how to reinstall without buying another package. I'm guessing there's an easy solution. Any thoughts would be appreciated.
5 Votes
14 Commentaires
Amy Renaud publiés 3 mois il y a Administrateur
For the "Authentications count exceeded" message, notify us at support@copernic.com and we will release the license for you to install it onto your new device.
0 Votes
Nathan Nickolaus publiés presque 2 ans il y a
Same problem. Had to reinstall following computer transfer. Now "Authentications count exeeded"
0 Votes
Andrew Christensen publiés presque 2 ans il y a
Having a similar problem to Repasi. Reloaded windows and now CDS says authentications count exceeded.
licence should be current until 2025
0 Votes
Tajimam publiés presque 2 ans il y a
After updating to the latest version, 8.2.1 (build 15482), indexing became unreliable.
I have solved most of the problems but one. A link to a Dropbox document on the cloud now does not work correctly. It always fails to open the document, saying "cannot find xxx directory."
0 Votes
Repasi publiés presque 2 ans il y a
Hi,
Copernic Desktop Search had to be reinstalled due to a motherboard replacement.
Unfortunately, I cannot activate the LicenseKey. (My license is valid until 05/06/2023)
Pièces jointes (1)
LicenseKeys.png
56.3 KB
0 Votes
Jean-Marc Budry publiés presque 3 ans il y a
To George Hogan :
Have you been able to solve your problem ?
Regards, Jean-Marc
0 Votes
DAVID V BERKOWITZ publiés presque 3 ans il y a
Hi Jean-Marc,
Thanks for your suggestions.
As it turned out, Tony at Copernic Support correctly diagnosed my problem as a corrupt index which, with his help, I was able to fix the problem.
Thanks again.
David
0 Votes
Jean-Marc Budry publiés presque 3 ans il y a
Dear David ,
You could dig into the CDS Log files and find some hints to go further like : how was the configuration of your original installation ?
Look into :
C:\Users\??????\AppData\Local\Copernic\DesktopSearch\Logs
or through the other CDS files :
C:\Users\??????\AppData\Local\Copernic\DesktopSearch
Good luck and best regards
Jean-Marc
0 Votes
DAVID V BERKOWITZ publiés presque 3 ans il y a
I uninstalled CDS and rebooted
Then I reinstalled CDS
but the problem has persisted
0 Votes
DAVID V BERKOWITZ publiés presque 3 ans il y a
My Windows username hasn't changed in many years.
0 Votes
Jean-Marc Budry publiés presque 3 ans il y a
It might be the same problem I encountered.
Are you logged under the same Windows Username as when you first installed CDS ?
0 Votes
DAVID V BERKOWITZ publiés presque 3 ans il y a
Do I need to uninstall/reinstall?
If so, how do I do that?
0 Votes
DAVID V BERKOWITZ publiés presque 3 ans il y a
I have the same problem as G
When I monitor Task Manager I see Copernic load and then immediately disappear
0 Votes
Jean-Marc Budry publiés presque 3 ans il y a
I had a similar problem when CDS stopped working due to Google new regulations for Login.
Somehow I now found in the logs that it was using my older username.
Creating a new "local" user with the same name and without the Googling synchronisation, resolved the problem and I was Instantly able to activate CDS by importing the license file. It even offered to update to the latest version.
However, I was not able to import my indexes (2.35 Gb) and it started to build it again, which will be very much time consuming.
Hope this comment might give you a hint...
Regard
0 Votes
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