Invalid License Keys

Posted almost 5 years ago by Julian Grenfell

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Julian Grenfell

On booting my computer I get a panel that says 'Invalid License Keys'. As I have recently renewed my subscription, I import the saved .lic file and the panel goes away, only to reappear next time I boot. what is happening?

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Amy Renaud posted over 1 year ago Admin

Hi Philip,

Due to the individual nature of your situation, I have sent your license via a private platform rather than including your license information in a public forum. For questions that involve your personal information, we strongly suggest you reach out to us by email at support@copernic.com.

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Philip Latham posted over 1 year ago

I have also joined this club of people who didn't expect to become IT experts to roll from one years subscription to another , Though I can see that i have paid with Paypal I cannot see licences

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Thomas Rauner posted almost 3 years ago

I have purchased four licenses with 6 seats at the moment, and the yearly renewal disaster ist worse than ever. Even if a computer has accepted the renewal, there is no guarantee that it will refuse to work upon next reboot: "Some license keys have expired or are in an invalid state", "Maximum number of authentications exceeded". There is no remedy on side of the customer, you always have to email and wait, until you can go on with your work.

Reliable software does not behave like this. Very disappointing; I am sorry for the help desk staff.

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Robert Gaillard posted almost 4 years ago

il me manque mon n ° de licence merci de me le transmettre

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Robert Gaillard posted almost 4 years ago

BJ je n'ai pas mon N° de licence merci de me le transmettre pour installer le produit

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Mirco Persechino posted about 4 years ago

Hi,

If you have this issue appearing stating that an error occured with one or more of your licenses, it may just means that the license server wasn't able to validate your license at a specific time. Just click on the refresh button and it should now be able to validate your license and let you continue using your extensions.

It shouldn't remove anything from your index unless the validation stay on an error state

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marita schultze posted about 4 years ago

works perfect for me - no more issues - same process like Frank B. recommended

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Michele Patella posted about 4 years ago

how is this situation resolved? thanks

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Frank B. posted over 4 years ago

My problem seemed to be solved by uninstalling Copernic, deleting the whole index (while leaving the custom settings like which files and drives to index on the computer), downloading the newest version als "trial" from the website and activating it with my license keys. Then of course you have to reindex everything, which takes around 3 - 4 days in my configuration with about half a milion files. I have been using Copernic for 2 weeks now without re-entering my registration keys - hopefully it stays that way...

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Zailig pollock posted over 4 years ago

I continue to get an expired or invalid license message every couple weeks which means I have to re-index. This is very inconvenient. My licenses are all valid until April of 2021. I have sent several e-mails to this effect and have received no answers. I attach the most recent message which refers to Microsoft extensions. Other messages refer to all of the extensions for which I have valid licenses.

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Lon Maenen posted over 4 years ago