Have used Copernic for years. I'm an estate planning attorney, so one of my most common searches is to put the word "Will" in the "Filename" refinement when doing a search under Files. This has worked fine for as long as I have used Copernic, but since the most-recent update, this is broken.
Copernic's index has 297,877 files. If I search by "Will" as filename, it brings up all 297,877 files.
Please fix this (or let me know how to fix this on my end), this makes the program unusable for me.
Thanks
0 Votes
5 Comments
Sorted by
Amy Renaudposted
11 months ago
Admin
I see Francis from Technical Support requested your logs in order to look into this. Barring that, he suggested manually updating the index:
Make sure the license key extensions are checked as: Enabled, in the extensions setting pane. Make sure that the folders where your files are located are correctly set to be indexed by CDS. Menu Tools -> Options -> Files tab.Go to Copernic menu Tools > tab: Update Index > Choose: Entire Index.In order to have the index updated more rapidly, set the indexing performance feature on: Unrestricted. This feature is located under Copernic menu; Tools > Indexing Performance.
I realize this is an older question and you have since found a solution that better meets your needs. However, others may be able to find the solution useful so I have included it here for them.
0 Votes
B
Brian Teesposted
about 1 year ago
Was never resolved before I switched to X1 a few years ago. Much better product. Highly recommend over Copernic.
0 Votes
M
Michael Aliceaposted
about 1 year ago
Did this ever get resolved or is there a workaround. Having same issue.
0 Votes
L
LUST & Partners Jacky d'Hoestposted
over 4 years ago
Same result here. I have 1.258.658 indexed documents and the result after searching for "will" is the same number.
0 Votes
B
Brian Teesposted
over 4 years ago
Just wanted to follow up on this. I've used Coprnic for many years and have recommend the program to many people, but I just switched to X1 because I am so frustrated with this issue. This has nothing to do with my side of things and was introduced with an update on your end. Essentially made the program unusable for me. With X1, I can search once again with "Will" as the file name and actually find the results I need.
Have used Copernic for years. I'm an estate planning attorney, so one of my most common searches is to put the word "Will" in the "Filename" refinement when doing a search under Files. This has worked fine for as long as I have used Copernic, but since the most-recent update, this is broken.
Copernic's index has 297,877 files. If I search by "Will" as filename, it brings up all 297,877 files.
Please fix this (or let me know how to fix this on my end), this makes the program unusable for me.
Thanks
0 Votes
5 Comments
Amy Renaud posted 11 months ago Admin
I see Francis from Technical Support requested your logs in order to look into this. Barring that, he suggested manually updating the index:
Make sure the license key extensions are checked as: Enabled, in the extensions setting pane. Make sure that the folders where your files are located are correctly set to be indexed by CDS. Menu Tools -> Options -> Files tab.Go to Copernic menu Tools > tab: Update Index > Choose: Entire Index.In order to have the index updated more rapidly, set the indexing performance feature on: Unrestricted. This feature is located under Copernic menu; Tools > Indexing Performance.
I realize this is an older question and you have since found a solution that better meets your needs. However, others may be able to find the solution useful so I have included it here for them.
0 Votes
Brian Tees posted about 1 year ago
Was never resolved before I switched to X1 a few years ago. Much better product. Highly recommend over Copernic.
0 Votes
Michael Alicea posted about 1 year ago
Did this ever get resolved or is there a workaround. Having same issue.
0 Votes
LUST & Partners Jacky d'Hoest posted over 4 years ago
Same result here. I have 1.258.658 indexed documents and the result after searching for "will" is the same number.
0 Votes
Brian Tees posted over 4 years ago
Just wanted to follow up on this. I've used Coprnic for many years and have recommend the program to many people, but I just switched to X1 because I am so frustrated with this issue. This has nothing to do with my side of things and was introduced with an update on your end. Essentially made the program unusable for me. With X1, I can search once again with "Will" as the file name and actually find the results I need.
0 Votes
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