Search no longer relevant if Filename is "Will"

Posted over 4 years ago by Brian Tees

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Brian Tees

Have used Copernic for years. I'm an estate planning attorney, so one of my most common searches is to put the word "Will" in the "Filename" refinement when doing a search under Files. This has worked fine for as long as I have used Copernic, but since the most-recent update, this is broken.


Copernic's index has 297,877 files. If I search by "Will" as filename, it brings up all 297,877 files.


Please fix this (or let me know how to fix this on my end), this makes the program unusable for me.


Thanks

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Brian Tees posted almost 4 years ago

Just wanted to follow up on this. I've used Coprnic for many years and have recommend the program to many people, but I just switched to X1 because I am so frustrated with this issue.  This has nothing to do with my side of things and was introduced with an update on your end. Essentially made the program unusable for me. With X1, I can search once again with "Will" as the file name and actually find the results I need.

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LUST & Partners Jacky d'Hoest posted almost 4 years ago

Same result here. I have 1.258.658 indexed documents and the result after searching for "will" is the same number.

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Michael Alicea posted 5 months ago

Did this ever get resolved or is there a workaround. Having same issue.

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Brian Tees posted 5 months ago

Was never resolved before I switched to X1 a few years ago. Much better product. Highly recommend over Copernic.

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Amy Renaud

Amy Renaud posted about 2 months ago Admin

I see Francis from Technical Support requested your logs in order to look into this. Barring that, he suggested manually updating the index:  


Make sure the license key extensions are checked as: Enabled, in the extensions setting pane. Make sure that the folders where your files are located are correctly set to be indexed by CDS. Menu Tools -> Options -> Files tab.Go to Copernic menu Tools > tab: Update Index > Choose: Entire Index.In order to have the index updated more rapidly, set the indexing performance feature on: Unrestricted. This feature is located under Copernic menu; Tools > Indexing Performance.


I realize this is an older question and you have since found a solution that better meets your needs. However, others may be able to find the solution useful so I have included it here for them. 

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