Copernic Reinstall

Posted almost 3 years ago by George Hogan

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George Hogan

CDS stopped fully starting. It started to come up and then went away. I then uninstalled it and the plan was to reinstall to see if that fixed the issue. The problem is I can't figure out how to reinstall without buying another package. I'm guessing there's an easy solution. Any thoughts would be appreciated.

5 Votes

14 Comments

Amy Renaud posted 29 days ago Admin

For the "Authentications count exceeded" message, notify us at support@copernic.com and we will release the license for you to install it onto your new device.

0 Votes

Nathan Nickolaus posted almost 2 years ago

Same problem. Had to reinstall following computer transfer. Now "Authentications count exeeded"

0 Votes

Andrew Christensen posted almost 2 years ago

Having a similar problem to Repasi. Reloaded windows and now CDS says authentications count exceeded.

licence should be current until 2025

0 Votes

Tajimam posted almost 2 years ago

After updating to the latest version, 8.2.1 (build 15482), indexing became unreliable.

I have solved most of the problems but one. A link to a Dropbox document on the cloud now does not work correctly. It always fails to open the document, saying "cannot find xxx directory."

0 Votes

Repasi posted almost 2 years ago

Hi,

Copernic Desktop Search had to be reinstalled due to a motherboard replacement.

Unfortunately, I cannot activate the LicenseKey. (My license is valid until 05/06/2023)

Attachments (1)

LicenseKeys.png
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0 Votes

Jean-Marc Budry posted over 2 years ago

To George Hogan :

Have you been able to solve your problem ?

Regards, Jean-Marc

0 Votes

DAVID V BERKOWITZ posted over 2 years ago

Hi Jean-Marc,

Thanks for your suggestions.

As it turned out, Tony at Copernic Support correctly diagnosed my problem as a corrupt index which, with his help, I was able to fix the problem.

Thanks again.

David

0 Votes

Jean-Marc Budry posted over 2 years ago

Dear David ,

You could dig into the CDS Log files and find some hints to go further like : how was the configuration of your original installation ?

Look into :

C:\Users\??????\AppData\Local\Copernic\DesktopSearch\Logs

or through the other CDS files :

C:\Users\??????\AppData\Local\Copernic\DesktopSearch

Good luck and best regards

Jean-Marc

0 Votes

DAVID V BERKOWITZ posted over 2 years ago

I uninstalled CDS and rebooted

Then I reinstalled CDS

but the problem has persisted

0 Votes

DAVID V BERKOWITZ posted over 2 years ago

My Windows username hasn't changed in many years.

0 Votes

Jean-Marc Budry posted over 2 years ago

It might be the same problem I encountered.

Are you logged under the same Windows Username as when you first installed CDS ?

0 Votes

DAVID V BERKOWITZ posted over 2 years ago

Do I need to uninstall/reinstall?

If so, how do I do that?

0 Votes

DAVID V BERKOWITZ posted over 2 years ago

I have the same problem as G

When I monitor Task Manager I see Copernic load and then immediately disappear

0 Votes

Jean-Marc Budry posted almost 3 years ago

I had a similar problem when CDS stopped working due to Google new regulations for Login.

Somehow I now found in the logs that it was using my older username.

Creating a new "local" user with the same name and without the Googling synchronisation, resolved the problem and I was Instantly able to activate CDS by importing the license file. It even offered to update to the latest version.

However, I was not able to import my indexes (2.35 Gb) and it started to build it again, which will be very much time consuming.

Hope this comment might give you a hint...

Regard

0 Votes