I used to be able to preview most files, but right now, I am stuck at not being able to preview ANY files whatsoever. I did read and follow the recommendation from this post, but that did not help. Whenever I click to view any file, I get the error message "This document cannot be previewed" Any other recommendations would be great.
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Reid Kistlerposted
8 days ago
The failure for me, in particular, was in the \Temp folder located here: %LOCALAPPDATA%\Copernic\Index\Temp
Question: Was there some Specific Error / Problem / Missing File in your TEMP folder that caused the issue? Am seeing the "....cannot be previewed." message for seemingly random files, but not for everything. (Alas: seems to be more common for Recent files than for older ones!)
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R
Randy G Garlandposted
7 months ago
Yes, thank you for posting. This problem was certainly not documented anywhere, so posting the solution here is great. And a bit of additonal information: The failure for me, in particular, was in the \Temp folder located here: %LOCALAPPDATA%\Copernic\Index\Temp.
1 Votes
Amy Renaudposted
7 months ago
Admin
I see Tony from Technical Support worked with you on this via our messaging system. I will post the final suggestion that helped you preview your files in case others are experiencing the same situation:
Copernic must have write access to his configuration, index and temp folder at all times for it to work properly.
There was a bit of back and forth to arrive at this solution and our Technical Support agents are happy to look into specifics of individual cases at support@copernic.com if additional information is needed.
I used to be able to preview most files, but right now, I am stuck at not being able to preview ANY files whatsoever. I did read and follow the recommendation from this post, but that did not help. Whenever I click to view any file, I get the error message "This document cannot be previewed" Any other recommendations would be great.
0 Votes
3 Comments
Reid Kistler posted 8 days ago
The failure for me, in particular, was in the \Temp folder located here: %LOCALAPPDATA%\Copernic\Index\Temp
Question: Was there some Specific Error / Problem / Missing File in your TEMP folder that caused the issue? Am seeing the "....cannot be previewed." message for seemingly random files, but not for everything. (Alas: seems to be more common for Recent files than for older ones!)
0 Votes
Randy G Garland posted 7 months ago
Yes, thank you for posting. This problem was certainly not documented anywhere, so posting the solution here is great. And a bit of additonal information: The failure for me, in particular, was in the \Temp folder located here: %LOCALAPPDATA%\Copernic\Index\Temp.
1 Votes
Amy Renaud posted 7 months ago Admin
I see Tony from Technical Support worked with you on this via our messaging system. I will post the final suggestion that helped you preview your files in case others are experiencing the same situation:
Copernic must have write access to his configuration, index and temp folder at all times for it to work properly.
There was a bit of back and forth to arrive at this solution and our Technical Support agents are happy to look into specifics of individual cases at support@copernic.com if additional information is needed.
1 Votes
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