I used to be able to preview most files, but right now, I am stuck at not being able to preview ANY files whatsoever. I did read and follow the recommendation from this post, but that did not help. Whenever I click to view any file, I get the error message "This document cannot be previewed" Any other recommendations would be great.
0 Votes
2 Comments
Sorted by
R
Randy G Garlandposted
about 1 month ago
Yes, thank you for posting. This problem was certainly not documented anywhere, so posting the solution here is great. And a bit of additonal information: The failure for me, in particular, was in the \Temp folder located here: %LOCALAPPDATA%\Copernic\Index\Temp.
0 Votes
Amy Renaudposted
about 1 month ago
Admin
I see Tony from Technical Support worked with you on this via our messaging system. I will post the final suggestion that helped you preview your files in case others are experiencing the same situation:
Copernic must have write access to his configuration, index and temp folder at all times for it to work properly.
There was a bit of back and forth to arrive at this solution and our Technical Support agents are happy to look into specifics of individual cases at support@copernic.com if additional information is needed.
I used to be able to preview most files, but right now, I am stuck at not being able to preview ANY files whatsoever. I did read and follow the recommendation from this post, but that did not help. Whenever I click to view any file, I get the error message "This document cannot be previewed" Any other recommendations would be great.
0 Votes
2 Comments
Randy G Garland posted about 1 month ago
Yes, thank you for posting. This problem was certainly not documented anywhere, so posting the solution here is great. And a bit of additonal information: The failure for me, in particular, was in the \Temp folder located here: %LOCALAPPDATA%\Copernic\Index\Temp.
0 Votes
Amy Renaud posted about 1 month ago Admin
I see Tony from Technical Support worked with you on this via our messaging system. I will post the final suggestion that helped you preview your files in case others are experiencing the same situation:
Copernic must have write access to his configuration, index and temp folder at all times for it to work properly.
There was a bit of back and forth to arrive at this solution and our Technical Support agents are happy to look into specifics of individual cases at support@copernic.com if additional information is needed.
1 Votes
Login or Sign up to post a comment