Cannot preview ANY files

Publié environ 2 mois il y a par  Randy G Garland

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Randy G Garland

I used to be able to preview most files, but right now, I am stuck at not being able to preview ANY files whatsoever.  I did read and follow the recommendation from this post, but that did not help.  Whenever I click to view any file, I get the error message "This document cannot be previewed"   Any other recommendations would be great.

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Amy Renaud

Amy Renaud publiés environ 2 mois il y a Administrateur

I see Tony from Technical Support worked with you on this via our messaging system. I will post the final suggestion that helped you preview your files in case others are experiencing the same situation: 


Copernic must have write access to his configuration, index and temp folder at all times for it to work properly.  


There was a bit of back and forth to arrive at this solution and our Technical Support agents are happy to look into specifics of individual cases at support@copernic.com if additional information is needed. 

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Randy G Garland publiés environ 2 mois il y a

Yes, thank you for posting.  This problem was certainly not documented anywhere, so posting the solution here is great.  And a bit of additonal information:  The failure for me, in particular, was in the \Temp folder located here:  %LOCALAPPDATA%\Copernic\Index\Temp. 

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