I'm running Copernic Desktop Search version 8.3.1 (Build 16652) on Windows 11. Recently I've been having issues finding words within my many old and new outlook PST files. Yesterday I decided to reset the index and it has completed this overnight, just finishing now. When I search for single words that I know should appear in old e-mails, it doesn't return responses within these old PST's. Looking on my Copernic Options under Emails & Organizer, it has all of the PSTs presently open on my Outlook client, as well as all of the PST files from 2003 through to today.
Does anyone what would cause this type of behaviour? I've been running Copernic for many years, and this is a new issue for me.
Thanks
Shane
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4 Comments
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Reid Kistlerposted
about 2 months ago
Your Post is marked as "Solved" - but don't see a solution - ??
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J
Jimmy Zhaoposted
22 days ago
Same, I've "fully" indexed a PST file (CDS no longer showing it's actively indexing that file) yet it doesn't show certain emails that I know are there because I see those missing ones when I open the PST file through outlook directly.
Now, CDS not fully complete indexing all items because I added a couple of new PST files for CDS to index, and it's actively indexing the new files right now, but there's no indication it's not done indexing the first PST since I had that one running for several days already. So how do I know if it's actually done indexing and not able to find those emails, versus it's just not done indexing the first PST?
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S
Shane Broadbentposted
20 days ago
I think (it's going back a way) what I found in the end, was that the PST files were open in Outlook as I had always done, but the new version of Copernic wants you to only add PST files to the Tools -> Options -> Emails and Organizer setting. Once I did that, I believe the indexing worked.
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Amy Renaudposted
17 days ago
Admin
Thank you for following up, Shane! A quick reminder that we don't regularly monitor the forums as they were designed for users to help other users in the community. However, forum posts do automatically become tickets in our messaging system and our Technical Support team members will respond in the ticket to the poster creating the thread. When it's a response that can benefit others, we will post that response during our forum checks, although the timing depends on availability to check the forum. If you have a question that isn't answered here, you are welcome to reach out to our support team at support@copernic.com.
Hi,
I'm running Copernic Desktop Search version 8.3.1 (Build 16652) on Windows 11. Recently I've been having issues finding words within my many old and new outlook PST files. Yesterday I decided to reset the index and it has completed this overnight, just finishing now. When I search for single words that I know should appear in old e-mails, it doesn't return responses within these old PST's. Looking on my Copernic Options under Emails & Organizer, it has all of the PSTs presently open on my Outlook client, as well as all of the PST files from 2003 through to today.
Does anyone what would cause this type of behaviour? I've been running Copernic for many years, and this is a new issue for me.
Thanks
Shane
0 Votes
4 Comments
Reid Kistler posted about 2 months ago
Your Post is marked as "Solved" - but don't see a solution - ??
0 Votes
Jimmy Zhao posted 22 days ago
Same, I've "fully" indexed a PST file (CDS no longer showing it's actively indexing that file) yet it doesn't show certain emails that I know are there because I see those missing ones when I open the PST file through outlook directly.
Now, CDS not fully complete indexing all items because I added a couple of new PST files for CDS to index, and it's actively indexing the new files right now, but there's no indication it's not done indexing the first PST since I had that one running for several days already. So how do I know if it's actually done indexing and not able to find those emails, versus it's just not done indexing the first PST?
0 Votes
Shane Broadbent posted 20 days ago
I think (it's going back a way) what I found in the end, was that the PST files were open in Outlook as I had always done, but the new version of Copernic wants you to only add PST files to the Tools -> Options -> Emails and Organizer setting. Once I did that, I believe the indexing worked.
0 Votes
Amy Renaud posted 17 days ago Admin
Thank you for following up, Shane! A quick reminder that we don't regularly monitor the forums as they were designed for users to help other users in the community. However, forum posts do automatically become tickets in our messaging system and our Technical Support team members will respond in the ticket to the poster creating the thread. When it's a response that can benefit others, we will post that response during our forum checks, although the timing depends on availability to check the forum. If you have a question that isn't answered here, you are welcome to reach out to our support team at support@copernic.com.
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