Just happened about an hour ago. My extensions expire 2/2021 so not the issue. i.e. Word docs etc can not find. Have extensions says "active" but verification server down. My internet is working fine on a cox gigablast service.
Apparently, we have an issue with our
registration server right now (looks like it started yesterday May 12th, 2020)
which is causing problems with online authentication and offline activation
too.
If you have that problem authenticating your license, please
don't submit a ticket as we already received hundreds and we are aware of the
issue.
We are sincerely sorry for the inconvenience and I wanted to let you
know our technical support is currently working hard in order to resolve this
issue.
Thanks very much for your understanding.
Best regards,
-------------------------
Il semble que nous ayons un problème actuellement avec le serveur
d'authentification des licences en ce moment (Cela semble avoir débuté hier
soir). Ce qui cause des problèmes à activer des licences en ligne ou hors
ligne.
Si vous avez ce problème, svp n'envoyez pas de ticket pour
cela puisque nous avons déjà reçu plus d'une centaine à cet effet et sommes conscients
de la problématique.
Nous sommes désolés pour les inconvénients que cela peut vous causer et je
voulais vous faire savoir que notre équipe de support technique travaille
activement à résoudre le problème.
Merci de votre compréhension.
Cordialement,
______________
Luc
Product Specialist
The Copernic Support Team / L'équipe de support Copernic
Same issue - please at least send out a communication.
0 Votes
R
René Meltzerpubliés
sur 3 ans il y a
Same problem in the Netherlands
0 Votes
D
Dave Hutchisonpubliés
sur 3 ans il y a
I am in US (and started this topic!) Arizona to be exact. I also opened a ticket about the same time I did the initial post.
1 Votes
H
Henkpubliés
sur 3 ans il y a
We will have to wait until Canada wakes up, someone notices something is wrong and will fix this. Is it a global problem, or is it just Europeans here?
0 Votes
R
Raymond Jamespubliés
sur 3 ans il y a
Same here. Renewal is up in 1 month, so if this doesn't get fixed then I will cancel.
0 Votes
H
Henkpubliés
sur 3 ans il y a
If it works again: does it help to prevent the program from accessing the internet again to prevent this validation problem a next time? For Copernic you then use an offline computer.
0 Votes
A
Andreas zum Winkelpubliés
sur 3 ans il y a
Yep, was me. It worked for several minutes but then crashed again. So I have deleted the post and opened a ticket, too.
0 Votes
O
Olaf Wagnerpubliés
sur 3 ans il y a
Same here. Internet is working, OS (Windows 10 Build 18363) is up to date ...
0 Votes
P
Paul Janssenpubliés
sur 3 ans il y a
Somebody replied 'Works again', so I verified, sorry same problem still exists.
Have a ticked running at Copernic and waiting for their reply.
0 Votes
M
M.J. van der Lubbe-van Goghpubliés
sur 3 ans il y a
Same here. I already had it a few weeks ago, and it occurred again yesterday. I entered all the license numbers again, and re-indexed, and this morning the same message came.
After a few other problems with broken indexing queues, I am now definitely going to stop using Copernic, after many years of smooth and uninterrupted service. A real pity.
0 Votes
M
Mark McNeillpubliés
sur 3 ans il y a
Same issue - and as noted earlier the message is not a clear - if you click "continue" your index is cleaned - which has just happened to me. I am a long time Copernic user - but you guys really need to lift your game if you want us to stick around. You have a good product - which you seem to keep buggering up. Any suggestions for a similar but more reliable replacement program?
0 Votes
R
Ron Bealpubliés
sur 3 ans il y a
Same here from UK. Have already verified once - something broken at Copernic's end definitely
0 Votes
A
Attila Lévaipubliés
sur 3 ans il y a
Same issue, please fix it ASAP!
0 Votes
M
Markus Ganzpubliés
sur 3 ans il y a
Same here. After restarting the software it works however for a while - and then the same problem again, very troublesome. Copernic: pls. fix soon!
0 Votes
W
William Parker-Jervispubliés
sur 3 ans il y a
Same problem here. It needs a fix - or at least a response from Copernic - soon please.
0 Votes
H
Henkpubliés
sur 3 ans il y a
Time to think about other indexing software. These problems and low number of updates of the software are becoming very annoying.
0 Votes
P
Peter van Orsouwpubliés
sur 3 ans il y a
Same issue. Irritating and not a clear message or instruction what to do. If you happen to click "continue" your index will be cleaned. Nice!
0 Votes
I
Ian Nivenpubliés
sur 3 ans il y a
Exactly the same here. I was just updating the Index, so now I have nothing. Needs sorting as a matter of urgency.
0 Votes
P
Paul Janssenpubliés
sur 3 ans il y a
Well it started yesterday and re-importing my license gave me an email address to do an offline activation but the email address does not exist.
I am afraid there is something wrong at Copernic, should be fixed soon since it threatens me to delete everything from my index if I continue . For now Exit is the only feasible thing to do.
This problem is only the latest of several i have had with Copernic in the last two years or so after many years of being a satisfied customer.. Most of these can be traced to the separate entitiy that deals with extensions management (2CO). MAny billing problems and irregularities in account information have been increasingly frequent.. YOu need to give some major attention to this before old customers like myself jump ship (which I have been thinking is becoming necessary.
Just happened about an hour ago. My extensions expire 2/2021 so not the issue. i.e. Word docs etc can not find. Have extensions says "active" but verification server down. My internet is working fine on a cox gigablast service.
12 Votes
26 Commentaires
Andreas zum Winkel publiés sur 3 ans il y a
E-Mail from support team to me:
#############################################################
0 Votes
Benoit.delatour publiés sur 3 ans il y a
Same issue in France. Made a ticket...
0 Votes
Steve Collins publiés sur 3 ans il y a
Same issue - please at least send out a communication.
0 Votes
René Meltzer publiés sur 3 ans il y a
Same problem in the Netherlands
0 Votes
Dave Hutchison publiés sur 3 ans il y a
I am in US (and started this topic!) Arizona to be exact. I also opened a ticket about the same time I did the initial post.
1 Votes
Henk publiés sur 3 ans il y a
We will have to wait until Canada wakes up, someone notices something is wrong and will fix this.
Is it a global problem, or is it just Europeans here?
0 Votes
Raymond James publiés sur 3 ans il y a
Same here.
Renewal is up in 1 month, so if this doesn't get fixed then I will cancel.
0 Votes
Henk publiés sur 3 ans il y a
If it works again: does it help to prevent the program from accessing the internet again to prevent this validation problem a next time?
For Copernic you then use an offline computer.
0 Votes
Andreas zum Winkel publiés sur 3 ans il y a
Yep, was me. It worked for several minutes but then crashed again. So I have deleted the post and opened a ticket, too.
0 Votes
Olaf Wagner publiés sur 3 ans il y a
Same here. Internet is working, OS (Windows 10 Build 18363) is up to date ...
0 Votes
Paul Janssen publiés sur 3 ans il y a
Somebody replied 'Works again', so I verified, sorry same problem still exists.
Have a ticked running at Copernic and waiting for their reply.
0 Votes
M.J. van der Lubbe-van Gogh publiés sur 3 ans il y a
Same here. I already had it a few weeks ago, and it occurred again yesterday. I entered all the license numbers again, and re-indexed, and this morning the same message came.
After a few other problems with broken indexing queues, I am now definitely going to stop using Copernic, after many years of smooth and uninterrupted service. A real pity.
0 Votes
Mark McNeill publiés sur 3 ans il y a
I am a long time Copernic user - but you guys really need to lift your game if you want us to stick around.
You have a good product - which you seem to keep buggering up.
Any suggestions for a similar but more reliable replacement program?
0 Votes
Ron Beal publiés sur 3 ans il y a
Same here from UK. Have already verified once - something broken at Copernic's end definitely
0 Votes
Attila Lévai publiés sur 3 ans il y a
Same issue, please fix it ASAP!
0 Votes
Markus Ganz publiés sur 3 ans il y a
Same here. After restarting the software it works however for a while - and then the same problem again, very troublesome. Copernic: pls. fix soon!
0 Votes
William Parker-Jervis publiés sur 3 ans il y a
Same problem here. It needs a fix - or at least a response from Copernic - soon please.
0 Votes
Henk publiés sur 3 ans il y a
Time to think about other indexing software. These problems and low number of updates of the software are becoming very annoying.
0 Votes
Peter van Orsouw publiés sur 3 ans il y a
Same issue. Irritating and not a clear message or instruction what to do. If you happen to click "continue" your index will be cleaned. Nice!
0 Votes
Ian Niven publiés sur 3 ans il y a
Exactly the same here. I was just updating the Index, so now I have nothing. Needs sorting as a matter of urgency.
0 Votes
Paul Janssen publiés sur 3 ans il y a
Well it started yesterday and re-importing my license gave me an email address to do an offline activation but the email address does not exist.
I am afraid there is something wrong at Copernic, should be fixed soon since it threatens me to delete everything from my index if I continue . For now Exit is the only feasible thing to do.
In short Shit. . .
0 Votes
LAU KA LOK publiés sur 3 ans il y a
I've had the same issue the last few days.
Pièces jointes (1)
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0 Votes
john wickstrom publiés sur 3 ans il y a
This problem is only the latest of several i have had with Copernic in the last two years or so after many years of being a satisfied customer.. Most of these can be traced to the separate entitiy that deals with extensions management (2CO). MAny billing problems and irregularities in account information have been increasingly frequent.. YOu need to give some major attention to this before old customers like myself jump ship (which I have been thinking is becoming necessary.
JBW
1 Votes
Dave Hutchison publiés sur 3 ans il y a
No Microsoft update before mine went bad
0 Votes
gokuurri . publiés sur 3 ans il y a
I have this problem,too.
0 Votes
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