All of a sudden, Copernic (6.0.2) is no longer indexing at least one key location on my hard drive.
I went in and asked Copernic to re-index the drive, but it only took about 30 mins, and still couldn't find these files I know are there.
So I want to do a thorough re-indexing. If I simply uninstall and then reinstall, will that do it? Or are there registry keys I should delete? Or is there a folder (running Windows 10) that I should delete, in addition to the Program Files directory with the .exe?
3 Votes
1 Commentaires
Amy Renaudpubliés
3 mois il y a
Administrateur
I see Francis responded privately via our messaging system. I have included his response below for those that may be experiencing the same. It is important to note that we don't support CDS 6; our Technical support team can be reached at support@copernic.com for assistance with more recent versions:
I would suggest uninstalling completely Copernic Desktop Search from your computer.
Go to Windows Control Panel > Programs & Features. Uninstall Copernic.
Do not keep previous index and settings. Reboot the computer and reinstall Copernic Desktop Search 6 from scratch.
All of a sudden, Copernic (6.0.2) is no longer indexing at least one key location on my hard drive.
I went in and asked Copernic to re-index the drive, but it only took about 30 mins, and still couldn't find these files I know are there.
So I want to do a thorough re-indexing. If I simply uninstall and then reinstall, will that do it? Or are there registry keys I should delete? Or is there a folder (running Windows 10) that I should delete, in addition to the Program Files directory with the .exe?
3 Votes
1 Commentaires
Amy Renaud publiés 3 mois il y a Administrateur
I see Francis responded privately via our messaging system. I have included his response below for those that may be experiencing the same. It is important to note that we don't support CDS 6; our Technical support team can be reached at support@copernic.com for assistance with more recent versions:
Here's the link to CDS 6 download.
http://go.copernic.com/?dest=cds6installer
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