since update indexing impossible

Waco,

There are numerous posts here now confirming Andre Schirmer's discovery that completely deleting all the Copernic files and then reinstalling V8 does solve the indexing problem.

I went one step further and removed all references to Copernic from the Registry before reinstalling.  I was surprised at how many Copernic keys were left in the Registry to delete after uninstalling it.

The one thing that does surprise me is that the Copernic support department is not monitoring these forums and picking up on what is working and not working to fix the indexing problem in the update.

Hi everyone,

I uninstalled CDS, removed all files from hard disk that were created by CDS, rebooted the computer and re-installed CDS. After the license files had been read in, the indexing process was successfully completed. I thought this might help some of those with similar issues, although I think the developers could have warned us of something like this to happen.

BR

Andre

Same issue here.  Email help from Copernic has not been useul.

I'm having similar issues, CDS 8.0 just stops indexing. Killing all the CDS services and restaring the app does restart the indexing but not for long.

How did you obtain another copy of V8 to install?

I can't find it on the Copernic website and I have accidentally deleted the email with the update link after I ran the update.

I created a new email and then could download a trial version and import my licence key to activate it.

Unfortunately, the same problem is still there.  Each time I follow Copernic's Help Desk advice to delete the queue, scanning restarts, but only runs for about 2 minutes before stopping.

I might get version 7 from Copernic and go back to that until they sort out the problems with this upgrade.

Andre Schirmer

Hi Andre, your workaround works fine for me.

It is a shame for Copernic, that they are not able to solve the problem.

BR
Mike

 Andre,

Also for me your workaround solved our problem 1.4 M doc indexed and working !

I've been bugging CDS support in the past days but besides a genaral question 5 days ago , I've havend heard anything form them.

Thanks for your(!) support.

Wim

Deleting everything from C:// and the registry worked for me.  I now only have one problem:  Copernic insists on indexing the Windows operating system files.  I've deleted C:// from the File indexing options, but it keeps automatically reappearing.

Does  anyone have any suggestions on how to stop Copernic indexing the system files?

I hate to "me too" on this, but the suggested reindexing has ground to a halt.  I don't want to drop back to the older version, but would welcome a patch or solution to this issue.  This is a really vital program to me.  I need it to work.

Restarting the program does not work. Hitting the "reindex" switch does not work.  

Please, will someone from the company address this issue?  

make sure you have net. version 4.8, you can google how to check registery key, but if you keep windows updated, you should have it.

But my version 8 halted indexing at 1.8 million after successfully compressing index, when i cam up stairs just now, it was two hours since index was compressed and no activity. I had to exit the program and restart it to kick it to continue indexing, i have ~ 3.4 million items but it says at 17%

alan

Copernic support is not only not responding to this forum, they are not providing useful answers to direct emails about the problem.  Time to go shopping for a better service.

Thanks.

I checked but I have the 4.8 version already.

Yesterday at 9 pm it said compressing index - this morning no change.

I exited the program, and it says inactive (nothing to index - it has only checked 6.000 files instead of 500.000 files)...

Very frustrating.

Yesterday I deleted a couple of time the index folder in order to get a new index, but it did not work.

Can someone please tell me how I can downgrade again?

Thanks Joe.  I WHITE HOT hate companies like this.  Just selling the program ain't enough.  

Hello everyone

I installed the program from scratch - I am a new user for trial now - and it works hard on the initial indexing for several days already, but it does work (about 400k records so far). 

It does hand sometimes - mainly if I wrongly choose Tools-Indexing Performance-Unrestricted - Then I must cancel all Copernic appearances in Task Manager (3) and re launch the program.

I give them a chance until finishing the index because the program seems more friendly than the X1 that used until now.

It's really weird not to have any response from support team and it is a good argument against  buying this program.

Best to all and Happy new Year!

I had the totally stalled issue again this am at ten am, it tried but could not load the crash report. It the crashed, after all the services were gone from task mngr i restarted and it started the indexing of initial time from where it stopped but this is now third time.I am trying to get indexing done and have it on unrestricted so it grabs resources and using laptop for other work.

There is another update out now (Oct 4, build 14425)  which is the first version 8 update that I tried, and the reindexing is working well for me.

Joe Luxford asked "Does  anyone have any suggestions on how to stop Copernic indexing the system files?"

Yes, in the Files part of the Options, "Add" (see below the Folders to Index list) the folder you want to exclude from indexing. Then find that folder in the list of Folders to Index, select it, and click the down arrow in the "Index Action" column and you will find some choices for excluding.

Build 8.0.0 is working well for me too.

I've opened a ticket @ copernic but uptil now they are saying that it could be slow etc depending on hardware disk ... Not possible at my end , a 24 core system with SSD firecuda's
They asked to clear the queue in appdata dir, I've delete both index  & queue to be sure that we had clean index files

This morning the index was halted, stuck or hangs after 108.000-ich files indexed, last file indexed is a .h file of 29 bytes.

Waiting on there response, keep you posted.

@Andre Schirmer,

I uninstalled CDS, removed all files from hard disk that were created by CDS, rebooted the computer and re-installed CDS. After the license files had been read in, the indexing process was successfully completed.

your workaround was fine for me too. Many thanks.

@Andre Schirmer

I uninstalled CDS, removed all files from hard disk that were created by CDS, rebooted the computer and re-installed CDS. After the license files had been read in, the indexing process was successfully completed.

Hi Andre, many thanks. Your workaround works also for me.

The response that I received from Copernic which seems to have worked is as follows:

You need to uninstall all previous version completely without keeping config and index then reinstall Copernic Desktop Search from scratch. Download installer from - 

https://go.copernic.com/?dest=cds8installer