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Programme won't run after update 8.0

 After receiving an email inviting me to upgrade to 8.0, Copernic no longer runs. The symbol loads, system plug-ins start to load then it closes.

Running on a Window 10 machine with Microsoft 365.


1 personne a le même problème

I also have the same problem.

It *may* be related to the version of the .net framework you're running.  You may want to check that.

I'm completely untechnical. What is the .net framework? Thanks!

it is a Microsoft piece of software that if you have kept your machine updated with monthly patches, you should have latest version. Apparently copernic version 8 relies on it being version 4.8 or better.  Here is how to check your version   https://www.windowscentral.com/how-quickly-check-net-framework-version-windows-10

did you uninstall version 7 before installing version 8 by the way

Tbh I don't think so. I just got a message from the Helpdesk saying I should uninstall everything and start from scratch. 

Hopefully the advice the Helpdesk gave you will make this unnecessary but just in case---  Here's the link to the offline installer for the current .net framework runtime:

https://dotnet.microsoft.com/download/dotnet-framework/thank-you/net48-offline-installer


The Helpdesk got back to me and told me to uncheck the box asking to keep config and index during uninstalling, then to reinstall again.

It now loads and is in the process of doing the very lengthy indexing of my files. It may take a day or two.



1 personne aime ça

 Samne: After receiving an email inviting me to upgrade to 8.0, Copernic no longer runs. The symbol loads, system plug-ins start to load then it closes.

Running on a Window 10 machine with Microsoft 365.

Helpdesk told me to uninstall all previous versions completely without keeping config and index then reinstall Copernic Desktop Search from scratch.

Now it's working fine.

I have this problem too


Dennis, make sure you have current windows 10 updates which will make ensure you have netframework 4.8, then you need to uninstall the old version completely, do not keep index and config files. It then ran ok on my desktop and index 3.4 million emails in 9 days . It crashed once, i restarted and it picked up where it had been and kept going. working good now.


alan


I may have responded on the wrong version issue. This is a server version. I was checking the server and coppernic notifications said there was an update. So I allowed the update and now coppernic does not start. I have tried to uninstall and reinstall. The program starts and just closes. even if I remove the previous settings and profile. I looked for a download for a previous version but could not find it.  Any help would be appreciated. After removing the settings and reinstalling the setup wizard starts and then I get and error but it closes so fast that I can not seem to see the entire error. report. 

This is server 2008 r2. I just installed net framework 4.8 and rebooting the server. I double checked and the coppernic requirements say the OS is supported. 


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