did you uninstall version 7 before installing version 8 by the way
0 Votes
V
Valeriepubliés
sur 3 ans il y a
Tbh I don't think so. I just got a message from the Helpdesk saying I should uninstall everything and start from scratch.
0 Votes
M
MARK LYNAMpubliés
sur 3 ans il y a
Hopefully the advice the Helpdesk gave you will make this unnecessary but just in case--- Here's the link to the offline installer for the current .net framework runtime:
The Helpdesk got back to me and told me to uncheck the box asking to keep config and index during uninstalling, then to reinstall again.
It now loads and is in the process of doing the very lengthy indexing of my files. It may take a day or two.
1 Votes
M
Michael Nugentpubliés
sur 3 ans il y a
Samne: After receiving an email inviting me to upgrade to 8.0, Copernic no
longer runs. The symbol loads, system plug-ins start to load then it
closes.
Running on a Window 10 machine with Microsoft 365.
0 Votes
V
Valeriepubliés
sur 3 ans il y a
Helpdesk told me to uninstall all previous versions completely without keeping config and index then reinstall Copernic Desktop Search from scratch.
Now it's working fine.
0 Votes
D
Dennis Kingpubliés
sur 3 ans il y a
I have this problem too
0 Votes
A
Alan Reisspubliés
sur 3 ans il y a
Dennis, make sure you have current windows 10 updates which will make ensure you have netframework 4.8, then you need to uninstall the old version completely, do not keep index and config files. It then ran ok on my desktop and index 3.4 million emails in 9 days . It crashed once, i restarted and it picked up where it had been and kept going. working good now.
alan
0 Votes
D
Dennis Kingpubliés
sur 3 ans il y a
I may have responded on the wrong version issue. This is a server version. I was checking the server and coppernic notifications said there was an update. So I allowed the update and now coppernic does not start. I have tried to uninstall and reinstall. The program starts and just closes. even if I remove the previous settings and profile. I looked for a download for a previous version but could not find it. Any help would be appreciated. After removing the settings and reinstalling the setup wizard starts and then I get and error but it closes so fast that I can not seem to see the entire error. report.
0 Votes
D
Dennis Kingpubliés
sur 3 ans il y a
This is server 2008 r2. I just installed net framework 4.8 and rebooting the server. I double checked and the coppernic requirements say the OS is supported.
After receiving an email inviting me to upgrade to 8.0, Copernic no longer runs. The symbol loads, system plug-ins start to load then it closes.
Running on a Window 10 machine with Microsoft 365.
1 Votes
18 Commentaires
Valerie publiés sur 3 ans il y a
I also have the same problem.
0 Votes
MARK LYNAM publiés sur 3 ans il y a
It *may* be related to the version of the .net framework you're running. You may want to check that.
0 Votes
Valerie publiés sur 3 ans il y a
I'm completely untechnical. What is the .net framework? Thanks!
0 Votes
Alan Reiss publiés sur 3 ans il y a
it is a Microsoft piece of software that if you have kept your machine updated with monthly patches, you should have latest version. Apparently copernic version 8 relies on it being version 4.8 or better. Here is how to check your version https://www.windowscentral.com/how-quickly-check-net-framework-version-windows-10
0 Votes
Alan Reiss publiés sur 3 ans il y a
did you uninstall version 7 before installing version 8 by the way
0 Votes
Valerie publiés sur 3 ans il y a
Tbh I don't think so. I just got a message from the Helpdesk saying I should uninstall everything and start from scratch.
0 Votes
MARK LYNAM publiés sur 3 ans il y a
Hopefully the advice the Helpdesk gave you will make this unnecessary but just in case--- Here's the link to the offline installer for the current .net framework runtime:
https://dotnet.microsoft.com/download/dotnet-framework/thank-you/net48-offline-installer
0 Votes
Andrea Garfield-Barkworth publiés sur 3 ans il y a
The Helpdesk got back to me and told me to uncheck the box asking to keep config and index during uninstalling, then to reinstall again.
It now loads and is in the process of doing the very lengthy indexing of my files. It may take a day or two.
1 Votes
Michael Nugent publiés sur 3 ans il y a
Samne: After receiving an email inviting me to upgrade to 8.0, Copernic no longer runs. The symbol loads, system plug-ins start to load then it closes.
Running on a Window 10 machine with Microsoft 365.
0 Votes
Valerie publiés sur 3 ans il y a
Helpdesk told me to uninstall all previous versions completely without keeping config and index then reinstall Copernic Desktop Search from scratch.
Now it's working fine.
0 Votes
Dennis King publiés sur 3 ans il y a
I have this problem too
0 Votes
Alan Reiss publiés sur 3 ans il y a
Dennis, make sure you have current windows 10 updates which will make ensure you have netframework 4.8, then you need to uninstall the old version completely, do not keep index and config files. It then ran ok on my desktop and index 3.4 million emails in 9 days . It crashed once, i restarted and it picked up where it had been and kept going. working good now.
alan
0 Votes
Dennis King publiés sur 3 ans il y a
I may have responded on the wrong version issue. This is a server version. I was checking the server and coppernic notifications said there was an update. So I allowed the update and now coppernic does not start. I have tried to uninstall and reinstall. The program starts and just closes. even if I remove the previous settings and profile. I looked for a download for a previous version but could not find it. Any help would be appreciated. After removing the settings and reinstalling the setup wizard starts and then I get and error but it closes so fast that I can not seem to see the entire error. report.
0 Votes
Dennis King publiés sur 3 ans il y a
This is server 2008 r2. I just installed net framework 4.8 and rebooting the server. I double checked and the coppernic requirements say the OS is supported.
0 Votes
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