After receiving an email inviting me to upgrade to 8.0, Copernic no longer runs. The symbol loads, system plug-ins start to load then it closes.
Running on a Window 10 machine with Microsoft 365.
1 Votes
18 Comments
Sorted by
A
ARIANE SCARELLIposted
almost 3 years ago
I had the same problem, but with the tips and steps I solved.
Thank you.
1 Votes
H
Hartmut.Petersposted
about 3 years ago
Michael's comment solved the problem: don't use Windows uninstall but the procedure from Copernic and unclick to delete all config-options.
1 Votes
M
Michael Nugentposted
about 3 years ago
I discovered there are 3 ways to uninstal a program in Windows 10. One works (because it has an option that allows you to delete config and index, which you need to do) and the other two don't work for this problem beacuse, it seems to me, they dont have that option. One is: (a) in the folder where the program is stored (eg, C:\Program Files\Copernic\DesktopSearch) click on the uninstall.exe; this worked; the others are (b) using Apps & Features in settings (didn't work); and (c) using Control Panel\Programs\Programs and Features (didn't work).
0 Votes
D
Dennis Kingposted
about 3 years ago
Looks like installing dot net 4.8 may have fixed the issue.
0 Votes
D
Dennis Kingposted
about 3 years ago
This is server 2008 r2. I just installed net framework 4.8 and rebooting the server. I double checked and the coppernic requirements say the OS is supported.
0 Votes
D
Dennis Kingposted
about 3 years ago
I may have responded on the wrong version issue. This is a server version. I was checking the server and coppernic notifications said there was an update. So I allowed the update and now coppernic does not start. I have tried to uninstall and reinstall. The program starts and just closes. even if I remove the previous settings and profile. I looked for a download for a previous version but could not find it. Any help would be appreciated. After removing the settings and reinstalling the setup wizard starts and then I get and error but it closes so fast that I can not seem to see the entire error. report.
0 Votes
A
Alan Reissposted
about 3 years ago
Dennis, make sure you have current windows 10 updates which will make ensure you have netframework 4.8, then you need to uninstall the old version completely, do not keep index and config files. It then ran ok on my desktop and index 3.4 million emails in 9 days . It crashed once, i restarted and it picked up where it had been and kept going. working good now.
alan
0 Votes
D
Dennis Kingposted
about 3 years ago
I have this problem too
0 Votes
V
Valerieposted
about 3 years ago
Helpdesk told me to uninstall all previous versions completely without keeping config and index then reinstall Copernic Desktop Search from scratch.
Now it's working fine.
0 Votes
M
Michael Nugentposted
about 3 years ago
Samne: After receiving an email inviting me to upgrade to 8.0, Copernic no
longer runs. The symbol loads, system plug-ins start to load then it
closes.
Running on a Window 10 machine with Microsoft 365.
0 Votes
A
Andrea Garfield-Barkworthposted
about 3 years ago
The Helpdesk got back to me and told me to uncheck the box asking to keep config and index during uninstalling, then to reinstall again.
It now loads and is in the process of doing the very lengthy indexing of my files. It may take a day or two.
1 Votes
M
MARK LYNAMposted
about 3 years ago
Hopefully the advice the Helpdesk gave you will make this unnecessary but just in case--- Here's the link to the offline installer for the current .net framework runtime:
After receiving an email inviting me to upgrade to 8.0, Copernic no longer runs. The symbol loads, system plug-ins start to load then it closes.
Running on a Window 10 machine with Microsoft 365.
1 Votes
18 Comments
ARIANE SCARELLI posted almost 3 years ago
I had the same problem, but with the tips and steps I solved.
Thank you.
1 Votes
Hartmut.Peters posted about 3 years ago
Michael's comment solved the problem: don't use Windows uninstall but the procedure from Copernic and unclick to delete all config-options.
1 Votes
Michael Nugent posted about 3 years ago
I discovered there are 3 ways to uninstal a program in Windows 10. One works (because it has an option that allows you to delete config and index, which you need to do) and the other two don't work for this problem beacuse, it seems to me, they dont have that option. One is: (a) in the folder where the program is stored (eg, C:\Program Files\Copernic\DesktopSearch) click on the uninstall.exe; this worked; the others are (b) using Apps & Features in settings (didn't work); and (c) using Control Panel\Programs\Programs and Features (didn't work).
0 Votes
Dennis King posted about 3 years ago
Looks like installing dot net 4.8 may have fixed the issue.
0 Votes
Dennis King posted about 3 years ago
This is server 2008 r2. I just installed net framework 4.8 and rebooting the server. I double checked and the coppernic requirements say the OS is supported.
0 Votes
Dennis King posted about 3 years ago
I may have responded on the wrong version issue. This is a server version. I was checking the server and coppernic notifications said there was an update. So I allowed the update and now coppernic does not start. I have tried to uninstall and reinstall. The program starts and just closes. even if I remove the previous settings and profile. I looked for a download for a previous version but could not find it. Any help would be appreciated. After removing the settings and reinstalling the setup wizard starts and then I get and error but it closes so fast that I can not seem to see the entire error. report.
0 Votes
Alan Reiss posted about 3 years ago
Dennis, make sure you have current windows 10 updates which will make ensure you have netframework 4.8, then you need to uninstall the old version completely, do not keep index and config files. It then ran ok on my desktop and index 3.4 million emails in 9 days . It crashed once, i restarted and it picked up where it had been and kept going. working good now.
alan
0 Votes
Dennis King posted about 3 years ago
I have this problem too
0 Votes
Valerie posted about 3 years ago
Helpdesk told me to uninstall all previous versions completely without keeping config and index then reinstall Copernic Desktop Search from scratch.
Now it's working fine.
0 Votes
Michael Nugent posted about 3 years ago
Samne: After receiving an email inviting me to upgrade to 8.0, Copernic no longer runs. The symbol loads, system plug-ins start to load then it closes.
Running on a Window 10 machine with Microsoft 365.
0 Votes
Andrea Garfield-Barkworth posted about 3 years ago
The Helpdesk got back to me and told me to uncheck the box asking to keep config and index during uninstalling, then to reinstall again.
It now loads and is in the process of doing the very lengthy indexing of my files. It may take a day or two.
1 Votes
MARK LYNAM posted about 3 years ago
Hopefully the advice the Helpdesk gave you will make this unnecessary but just in case--- Here's the link to the offline installer for the current .net framework runtime:
https://dotnet.microsoft.com/download/dotnet-framework/thank-you/net48-offline-installer
0 Votes
Valerie posted about 3 years ago
Tbh I don't think so. I just got a message from the Helpdesk saying I should uninstall everything and start from scratch.
0 Votes
Alan Reiss posted about 3 years ago
did you uninstall version 7 before installing version 8 by the way
0 Votes
Alan Reiss posted about 3 years ago
it is a Microsoft piece of software that if you have kept your machine updated with monthly patches, you should have latest version. Apparently copernic version 8 relies on it being version 4.8 or better. Here is how to check your version https://www.windowscentral.com/how-quickly-check-net-framework-version-windows-10
0 Votes
Valerie posted about 3 years ago
I'm completely untechnical. What is the .net framework? Thanks!
0 Votes
MARK LYNAM posted about 3 years ago
It *may* be related to the version of the .net framework you're running. You may want to check that.
0 Votes
Valerie posted about 3 years ago
I also have the same problem.
0 Votes
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