On booting my computer I get a panel that says 'Invalid License Keys'. As I have recently renewed my subscription, I import the saved .lic file and the panel goes away, only to reappear next time I boot. what is happening?
0 Votes
20 Comments
M
Mirco Persechinoposted
almost 6 years ago
Hi,
If you have this issue appearing stating that an error occured with one or more of your licenses, it may just means that the license server wasn't able to validate your license at a specific time. Just click on the refresh button and it should now be able to validate your license and let you continue using your extensions.
It shouldn't remove anything from your index unless the validation stay on an error state
0 Votes
R
Robert Gaillardposted
over 5 years ago
BJ je n'ai pas mon N° de licence merci de me le transmettre pour installer le produit
0 Votes
R
Robert Gaillardposted
over 5 years ago
il me manque mon n ° de licence merci de me le transmettre
0 Votes
T
Thomas Raunerposted
over 4 years ago
I have purchased four licenses with 6 seats at the moment, and the yearly renewal disaster ist worse than ever. Even if a computer has accepted the renewal, there is no guarantee that it will refuse to work upon next reboot: "Some license keys have expired or are in an invalid state", "Maximum number of authentications exceeded". There is no remedy on side of the customer, you always have to email and wait, until you can go on with your work.
Reliable software does not behave like this. Very disappointing; I am sorry for the help desk staff.
0 Votes
P
Philip Lathamposted
almost 3 years ago
I have also joined this club of people who didn't expect to become IT experts to roll from one years subscription to another , Though I can see that i have paid with Paypal I cannot see licences
0 Votes
Amy Renaudposted
almost 3 years ago
Admin
Hi Philip,
Due to the individual nature of your situation, I have sent your license via a private platform rather than including your license information in a public forum. For questions that involve your personal information, we strongly suggest you reach out to us by email at support@copernic.com.
On booting my computer I get a panel that says 'Invalid License Keys'. As I have recently renewed my subscription, I import the saved .lic file and the panel goes away, only to reappear next time I boot. what is happening?
0 Votes
20 Comments
Mirco Persechino posted almost 6 years ago
Hi,
If you have this issue appearing stating that an error occured with one or more of your licenses, it may just means that the license server wasn't able to validate your license at a specific time. Just click on the refresh button and it should now be able to validate your license and let you continue using your extensions.
It shouldn't remove anything from your index unless the validation stay on an error state
0 Votes
Robert Gaillard posted over 5 years ago
BJ je n'ai pas mon N° de licence merci de me le transmettre pour installer le produit
0 Votes
Robert Gaillard posted over 5 years ago
il me manque mon n ° de licence merci de me le transmettre
0 Votes
Thomas Rauner posted over 4 years ago
I have purchased four licenses with 6 seats at the moment, and the yearly renewal disaster ist worse than ever. Even if a computer has accepted the renewal, there is no guarantee that it will refuse to work upon next reboot: "Some license keys have expired or are in an invalid state", "Maximum number of authentications exceeded". There is no remedy on side of the customer, you always have to email and wait, until you can go on with your work.
Reliable software does not behave like this. Very disappointing; I am sorry for the help desk staff.
0 Votes
Philip Latham posted almost 3 years ago
I have also joined this club of people who didn't expect to become IT experts to roll from one years subscription to another , Though I can see that i have paid with Paypal I cannot see licences
0 Votes
Amy Renaud posted almost 3 years ago Admin
Hi Philip,
Due to the individual nature of your situation, I have sent your license via a private platform rather than including your license information in a public forum. For questions that involve your personal information, we strongly suggest you reach out to us by email at support@copernic.com.
0 Votes
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