First, for mail directories under my Outlook mailbox, I can't find the Drafts folder in the interface. Also other folders below the inbox are not selectable.
Secondly I have subfolders under Drafts and would like to limit the search to a subfolder under Drafts. I have not been able to do this with other folder structures that are not under Drafts. The search is then not complete.
Glad about tips and a syntax with operators for the search bar.
Greetings Jochen
0 Votes
1 Comments
Amy Renaudposted
about 1 year ago
Admin
Hi there!
I see Tony from Technical Support responded via our ticketing system. I wanted to leave the response here so others that may be experiencing the same can see it:
"First, for mail directories under my Outlook mailbox, I can't find the Drafts folder in the interface. Also other folders below the inbox are not selectable. "
This may be caused by a timeout while scanning Outlook folders. I suggest to temporarily pause the indexing and click on the "Refresh" button to reload the email tree.
"I have subfolders under Drafts and would like to limit the search to a subfolder under Drafts. "
You can use the "Email folder" refinement to search in a specific folder and sub-folders.
Hello @all,
First, for mail directories under my Outlook mailbox, I can't find the Drafts folder in the interface.
Also other folders below the inbox are not selectable.
Secondly
I have subfolders under Drafts and would like to limit the search to a subfolder under Drafts.
I have not been able to do this with other folder structures that are not under Drafts. The search is then not complete.
Glad about tips and a syntax with operators for the search bar.
Greetings Jochen
0 Votes
1 Comments
Amy Renaud posted about 1 year ago Admin
Hi there!
I see Tony from Technical Support responded via our ticketing system. I wanted to leave the response here so others that may be experiencing the same can see it:
Also other folders below the inbox are not selectable. "
0 Votes
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