Blank & immovable window appears when Copernic is running

Posted 2 months ago by theo alexandridis

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theo alexandridis

Hi, 


    Not sure if it's a problem due to Copernic but since yesterday that I installed the latest version, from time to time and when Copernic's indexing, there's a blank window appearing, taking over most of the screen (thankfully am rocking two monitors), and after some time (could be 2 mins, could be more) it disappears. 


Has / is anyone else experiencing this? Like I said, there were no issues of that (or any, for that matter) kind until yesterday (when, quite literally, all my problems etc). 


Best, 


Theo

 

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Philippe Franco posted 2 months ago Admin

Hi Theo.

Thanks for the shoutout. We are here for our users!
If anyone else has experienced the behavior that Theo mentioned, please let us know!

Have a good one, everyone!

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theo alexandridis posted 2 months ago

Hi, it's me again.


   First off, shout-out to Phil who reached out to me almost upon posting my problem. 


UI monitored the issue for the last three days and I haven't experienced again. That said, after the index (during which I noticed the problem) was concluded, I chose "Restricted" from "Indexing Performance". My tentative theory that the issue came up because of the indexing (during which I had chosen "Unrestricted" from "Indexing Performance") and might have been hardware related (then again, what do I know). Anyways, I'll keep this under review and if I notice anything I'll report back. 


Mods, we can consider this sorted out. 


Best, 


Theo

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