Blank & immovable window appears when Copernic is running

Posted about 1 month ago by theo alexandridis

Post a topic
Solved
t
theo alexandridis

Hi, 


    Not sure if it's a problem due to Copernic but since yesterday that I installed the latest version, from time to time and when Copernic's indexing, there's a blank window appearing, taking over most of the screen (thankfully am rocking two monitors), and after some time (could be 2 mins, could be more) it disappears. 


Has / is anyone else experiencing this? Like I said, there were no issues of that (or any, for that matter) kind until yesterday (when, quite literally, all my problems etc). 


Best, 


Theo

 

0 Votes


2 Comments

Sorted by
P

Philippe Franco posted 28 days ago Admin

Hi Theo.

Thanks for the shoutout. We are here for our users!
If anyone else has experienced the behavior that Theo mentioned, please let us know!

Have a good one, everyone!

0 Votes

t

theo alexandridis posted about 1 month ago

Hi, it's me again.


   First off, shout-out to Phil who reached out to me almost upon posting my problem. 


UI monitored the issue for the last three days and I haven't experienced again. That said, after the index (during which I noticed the problem) was concluded, I chose "Restricted" from "Indexing Performance". My tentative theory that the issue came up because of the indexing (during which I had chosen "Unrestricted" from "Indexing Performance") and might have been hardware related (then again, what do I know). Anyways, I'll keep this under review and if I notice anything I'll report back. 


Mods, we can consider this sorted out. 


Best, 


Theo

0 Votes

Login or Sign up to post a comment