Hi ... I have been a CDS customer for many years, and I just upgraded from CDS 6 to CDS 7 because CDS wasn't finding e-mails that Outlook could find. After upgrading, I cleared the index and started a re-index (Unrestricted performance). My Outlook is local, and is v2106 build 14131.20332, which Microsoft says is current.
I have two accounts configured in Outlook, both IMAP. Outlook search can find e-mails I ask it to, and Outlook seems to function properly.
When I came in this morning, I found that CDS 7.2 indexing was stuck ... it got a couple hundred thousand files. So I rebooted and restarted CDS 7.2. The indexing is continuing, but is doing one .jpg every 13-or-so seconds. And now it's stuck again at 159,020 documents. I have a very fast processor and SSD, and lots of memory and storage available.
Additionally, when I use Tools | Options | Emails & Organizer, I see Windows Contacts (which is checked) and Microsoft Personal Storage Tables (which is unchecked). But there isn't anything having to do with my e-mails.
Can you give advice regarding how to get through the indexing process, and also how to index my Outlook e-mails?
Hi ... I have been a CDS customer for many years, and I just upgraded from CDS 6 to CDS 7 because CDS wasn't finding e-mails that Outlook could find. After upgrading, I cleared the index and started a re-index (Unrestricted performance). My Outlook is local, and is v2106 build 14131.20332, which Microsoft says is current.
I have two accounts configured in Outlook, both IMAP. Outlook search can find e-mails I ask it to, and Outlook seems to function properly.
When I came in this morning, I found that CDS 7.2 indexing was stuck ... it got a couple hundred thousand files. So I rebooted and restarted CDS 7.2. The indexing is continuing, but is doing one .jpg every 13-or-so seconds. And now it's stuck again at 159,020 documents. I have a very fast processor and SSD, and lots of memory and storage available.
Additionally, when I use Tools | Options | Emails & Organizer, I see Windows Contacts (which is checked) and Microsoft Personal Storage Tables (which is unchecked). But there isn't anything having to do with my e-mails.
Can you give advice regarding how to get through the indexing process, and also how to index my Outlook e-mails?
(See attachments)
Thanks.
Pièces jointes (2)
Missing Outl....JPG
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Stuck indexing.JPG
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1 Commentaires
Mirco Persechino publiés sur 3 ans il y a
Hi Barry,
Thanks for contacting us. I opened a support ticket for this issue and our support team will get back to you shortly.
Kind regards
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