When I search for a search term and find what I am looking for, say a photograph, and double click on it, it doesn't open the photo it only shows the contents from the folder that that particular photograph was in within Copernic. Even if I found it again within that folder and click on it again, it still doesn't open the file, it only just sends me back to the same folder.
The photo or pdf show no preview of the file. I have no idea why it is doing this, it's never done this to me before.
0 Votes
6 Commentaires
Triés par
Amy Renaudpubliés
environ 9 heures il y a
Administrateur
Hi Vesa! Have you tried the steps outlined above by our Support Team? If needed, you can reach out to them directly at support@copernic.com for additional troubleshooting.
0 Votes
V
Vesa Harjupubliés
environ 13 heures il y a
Same problem here, anyone solved issue?
0 Votes
Amy Renaudpubliés
5 mois il y a
Administrateur
I see Tony from Technical Support sent the following troubleshooting suggestions and clarifying questions via our messaging system but did not hear back. I have included his message below should it benefit others:
1) In the folder that it's opening, is the actual that you're trying to open found in this folder? 2) If you restart Copernic (File > Exit) and try to open the image again, does it work? Can you right click and select "Open" and does this work?
0 Votes
M
Murphy Shewhukpubliés
environ 1 an il y a
I have ended up completely uninstalling the new version and reinstalling version 6. It worked for a while but when I checked just now, all I get is a black screen. I am still using Windows 10.
0 Votes
L
Leon Slackpubliés
environ 1 an il y a
It seems every since the copernic update, i can't open any files in the copernic search list Please help me find work arouhd. Can I downgrade to previous version?
1 Votes
L
Leon Slackpubliés
environ 1 an il y a
Ever since I updated my app, I can't open any files or any folders. What is going on???
When I search for a search term and find what I am looking for, say a photograph, and double click on it, it doesn't open the photo it only shows the contents from the folder that that particular photograph was in within Copernic. Even if I found it again within that folder and click on it again, it still doesn't open the file, it only just sends me back to the same folder.
The photo or pdf show no preview of the file. I have no idea why it is doing this, it's never done this to me before.
0 Votes
6 Commentaires
Amy Renaud publiés environ 9 heures il y a Administrateur
Hi Vesa! Have you tried the steps outlined above by our Support Team? If needed, you can reach out to them directly at support@copernic.com for additional troubleshooting.
0 Votes
Vesa Harju publiés environ 13 heures il y a
Same problem here, anyone solved issue?
0 Votes
Amy Renaud publiés 5 mois il y a Administrateur
I see Tony from Technical Support sent the following troubleshooting suggestions and clarifying questions via our messaging system but did not hear back. I have included his message below should it benefit others:
1) In the folder that it's opening, is the actual that you're trying to open found in this folder?
2) If you restart Copernic (File > Exit) and try to open the image again, does it work? Can you right click and select "Open" and does this work?
0 Votes
Murphy Shewhuk publiés environ 1 an il y a
I have ended up completely uninstalling the new version and reinstalling version 6. It worked for a while but when I checked just now, all I get is a black screen. I am still using Windows 10.
0 Votes
Leon Slack publiés environ 1 an il y a
It seems every since the copernic update, i can't open any files in the copernic search list Please help me find work arouhd. Can I downgrade to previous version?
1 Votes
Leon Slack publiés environ 1 an il y a
Ever since I updated my app, I can't open any files or any folders. What is going on???
1 Votes
Connexion ou S'inscrire pour poster un commentaire