When I search for a search term and find what I am looking for, say a photograph, and double click on it, it doesn't open the photo it only shows the contents from the folder that that particular photograph was in within Copernic. Even if I found it again within that folder and click on it again, it still doesn't open the file, it only just sends me back to the same folder.
The photo or pdf show no preview of the file. I have no idea why it is doing this, it's never done this to me before.
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Amy Renaudposted
5 months ago
Admin
Hi Vesa! Have you tried the steps outlined above by our Support Team? If needed, you can reach out to them directly at support@copernic.com for additional troubleshooting.
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Vesa Harjuposted
5 months ago
Same problem here, anyone solved issue?
0 Votes
Amy Renaudposted
10 months ago
Admin
I see Tony from Technical Support sent the following troubleshooting suggestions and clarifying questions via our messaging system but did not hear back. I have included his message below should it benefit others:
1) In the folder that it's opening, is the actual that you're trying to open found in this folder? 2) If you restart Copernic (File > Exit) and try to open the image again, does it work? Can you right click and select "Open" and does this work?
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M
Murphy Shewhukposted
over 1 year ago
I have ended up completely uninstalling the new version and reinstalling version 6. It worked for a while but when I checked just now, all I get is a black screen. I am still using Windows 10.
0 Votes
L
Leon Slackposted
over 1 year ago
It seems every since the copernic update, i can't open any files in the copernic search list Please help me find work arouhd. Can I downgrade to previous version?
1 Votes
L
Leon Slackposted
over 1 year ago
Ever since I updated my app, I can't open any files or any folders. What is going on???
When I search for a search term and find what I am looking for, say a photograph, and double click on it, it doesn't open the photo it only shows the contents from the folder that that particular photograph was in within Copernic. Even if I found it again within that folder and click on it again, it still doesn't open the file, it only just sends me back to the same folder.
The photo or pdf show no preview of the file. I have no idea why it is doing this, it's never done this to me before.
0 Votes
6 Comments
Amy Renaud posted 5 months ago Admin
Hi Vesa! Have you tried the steps outlined above by our Support Team? If needed, you can reach out to them directly at support@copernic.com for additional troubleshooting.
0 Votes
Vesa Harju posted 5 months ago
Same problem here, anyone solved issue?
0 Votes
Amy Renaud posted 10 months ago Admin
I see Tony from Technical Support sent the following troubleshooting suggestions and clarifying questions via our messaging system but did not hear back. I have included his message below should it benefit others:
1) In the folder that it's opening, is the actual that you're trying to open found in this folder?
2) If you restart Copernic (File > Exit) and try to open the image again, does it work? Can you right click and select "Open" and does this work?
0 Votes
Murphy Shewhuk posted over 1 year ago
I have ended up completely uninstalling the new version and reinstalling version 6. It worked for a while but when I checked just now, all I get is a black screen. I am still using Windows 10.
0 Votes
Leon Slack posted over 1 year ago
It seems every since the copernic update, i can't open any files in the copernic search list Please help me find work arouhd. Can I downgrade to previous version?
1 Votes
Leon Slack posted over 1 year ago
Ever since I updated my app, I can't open any files or any folders. What is going on???
1 Votes
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