I purchased a one year subscription to Copernic Desktop four months ago. I have just purchased a new laptop & running Windows 10. I followed the instructions to transfer the license by uninstalling Copernic on my old laptop before installing Copernic on my new laptop. When I try to import the license file I get the error message "authentications count exceeded". This occurred the first time I tried to import the license file on my new laptop. Is there a workaround you can give me for this problem? In the meantime I have zero Copernic search capability - which I need for my work.
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4 Commentaires
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Philip Johnpubliés
8 mois il y a
Just received my new license key and I get the same message. Why has no response been given to the previous message?
1 Votes
Amy Renaudpubliés
8 mois il y a
Administrateur
I see Tony had responded privately to the original ticket. I have included his response below:
Your license package has been adjusted. You should now be able to register properly.
Your license file needs to be imported into Copernic so please go to Extensions / Licenses in the menu. Once inside the Extensions Tab, please click on Import license file, and select your license file.
For queries related to specific situations, you may reach out to our Support Team at support@copernic.com
0 Votes
ث
ثامر بوصليبpubliés
26 jours il y a
Same issue am also facing and its been two days my all work is stopped and delayed. dont know whats wrong with copernic and things getting delayed and delayed.
0 Votes
Amy Renaudpubliés
25 jours il y a
Administrateur
Hi there,
For this sort of issue, reaching out to the Support Team directly at support@copernic.com is your best option as they are able to adjust the license that is connected to your subscription.
I purchased a one year subscription to Copernic Desktop four months ago. I have just purchased a new laptop & running Windows 10. I followed the instructions to transfer the license by uninstalling Copernic on my old laptop before installing Copernic on my new laptop. When I try to import the license file I get the error message "authentications count exceeded". This occurred the first time I tried to import the license file on my new laptop. Is there a workaround you can give me for this problem? In the meantime I have zero Copernic search capability - which I need for my work.
0 Votes
4 Commentaires
Philip John publiés 8 mois il y a
Just received my new license key and I get the same message. Why has no response been given to the previous message?
1 Votes
Amy Renaud publiés 8 mois il y a Administrateur
I see Tony had responded privately to the original ticket. I have included his response below:
Your license package has been adjusted. You should now be able to register properly.
Your license file needs to be imported into Copernic so please go to Extensions / Licenses in the menu. Once inside the Extensions Tab, please click on Import license file, and select your license file.
For queries related to specific situations, you may reach out to our Support Team at support@copernic.com
0 Votes
ثامر بوصليب publiés 26 jours il y a
Same issue am also facing and its been two days my all work is stopped and delayed. dont know whats wrong with copernic and things getting delayed and delayed.
0 Votes
Amy Renaud publiés 25 jours il y a Administrateur
Hi there,
For this sort of issue, reaching out to the Support Team directly at support@copernic.com is your best option as they are able to adjust the license that is connected to your subscription.
0 Votes
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