Just happened about an hour ago. My extensions expire 2/2021 so not the issue. i.e. Word docs etc can not find. Have extensions says "active" but verification server down. My internet is working fine on a cox gigablast service.
12 Votes
26 Comments
C
Charles Klineposted
over 6 years ago
I have this problem. I though it might be related to my doing a Microsoft Update shortly before it stopped working. But now I don't think that is the issue.
0 Votes
g
gokuurri .posted
over 6 years ago
I have this problem,too.
0 Votes
D
Dave Hutchisonposted
over 6 years ago
No Microsoft update before mine went bad
0 Votes
j
john wickstromposted
over 6 years ago
This problem is only the latest of several i have had with Copernic in the last two years or so after many years of being a satisfied customer.. Most of these can be traced to the separate entitiy that deals with extensions management (2CO). MAny billing problems and irregularities in account information have been increasingly frequent.. YOu need to give some major attention to this before old customers like myself jump ship (which I have been thinking is becoming necessary.
Well it started yesterday and re-importing my license gave me an email address to do an offline activation but the email address does not exist.
I am afraid there is something wrong at Copernic, should be fixed soon since it threatens me to delete everything from my index if I continue . For now Exit is the only feasible thing to do.
In short Shit. . .
0 Votes
I
Ian Nivenposted
over 6 years ago
Exactly the same here. I was just updating the Index, so now I have nothing. Needs sorting as a matter of urgency.
0 Votes
P
Peter van Orsouwposted
over 6 years ago
Same issue. Irritating and not a clear message or instruction what to do. If you happen to click "continue" your index will be cleaned. Nice!
0 Votes
H
Henkposted
over 6 years ago
Time to think about other indexing software. These problems and low number of updates of the software are becoming very annoying.
0 Votes
W
William Parker-Jervisposted
over 6 years ago
Same problem here. It needs a fix - or at least a response from Copernic - soon please.
0 Votes
M
Markus Ganzposted
over 6 years ago
Same here. After restarting the software it works however for a while - and then the same problem again, very troublesome. Copernic: pls. fix soon!
0 Votes
A
Attila Lévaiposted
over 6 years ago
Same issue, please fix it ASAP!
0 Votes
R
Ron Bealposted
over 6 years ago
Same here from UK. Have already verified once - something broken at Copernic's end definitely
0 Votes
M
Mark McNeillposted
over 6 years ago
Same issue - and as noted earlier the message is not a clear - if you click "continue" your index is cleaned - which has just happened to me. I am a long time Copernic user - but you guys really need to lift your game if you want us to stick around. You have a good product - which you seem to keep buggering up. Any suggestions for a similar but more reliable replacement program?
Just happened about an hour ago. My extensions expire 2/2021 so not the issue. i.e. Word docs etc can not find. Have extensions says "active" but verification server down. My internet is working fine on a cox gigablast service.
12 Votes
26 Comments
Charles Kline posted over 6 years ago
I have this problem. I though it might be related to my doing a Microsoft Update shortly before it stopped working. But now I don't think that is the issue.
0 Votes
gokuurri . posted over 6 years ago
I have this problem,too.
0 Votes
Dave Hutchison posted over 6 years ago
No Microsoft update before mine went bad
0 Votes
john wickstrom posted over 6 years ago
This problem is only the latest of several i have had with Copernic in the last two years or so after many years of being a satisfied customer.. Most of these can be traced to the separate entitiy that deals with extensions management (2CO). MAny billing problems and irregularities in account information have been increasingly frequent.. YOu need to give some major attention to this before old customers like myself jump ship (which I have been thinking is becoming necessary.
JBW
1 Votes
LAU KA LOK posted over 6 years ago
I've had the same issue the last few days.
Attachments (1)
copernic-unable-to-connect.png
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0 Votes
Paul Janssen posted over 6 years ago
Well it started yesterday and re-importing my license gave me an email address to do an offline activation but the email address does not exist.
I am afraid there is something wrong at Copernic, should be fixed soon since it threatens me to delete everything from my index if I continue . For now Exit is the only feasible thing to do.
In short Shit. . .
0 Votes
Ian Niven posted over 6 years ago
Exactly the same here. I was just updating the Index, so now I have nothing. Needs sorting as a matter of urgency.
0 Votes
Peter van Orsouw posted over 6 years ago
Same issue. Irritating and not a clear message or instruction what to do. If you happen to click "continue" your index will be cleaned. Nice!
0 Votes
Henk posted over 6 years ago
Time to think about other indexing software. These problems and low number of updates of the software are becoming very annoying.
0 Votes
William Parker-Jervis posted over 6 years ago
Same problem here. It needs a fix - or at least a response from Copernic - soon please.
0 Votes
Markus Ganz posted over 6 years ago
Same here. After restarting the software it works however for a while - and then the same problem again, very troublesome. Copernic: pls. fix soon!
0 Votes
Attila Lévai posted over 6 years ago
Same issue, please fix it ASAP!
0 Votes
Ron Beal posted over 6 years ago
Same here from UK. Have already verified once - something broken at Copernic's end definitely
0 Votes
Mark McNeill posted over 6 years ago
I am a long time Copernic user - but you guys really need to lift your game if you want us to stick around.
You have a good product - which you seem to keep buggering up.
Any suggestions for a similar but more reliable replacement program?
0 Votes
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