Just happened about an hour ago. My extensions expire 2/2021 so not the issue. i.e. Word docs etc can not find. Have extensions says "active" but verification server down. My internet is working fine on a cox gigablast service.
Apparently, we have an issue with our
registration server right now (looks like it started yesterday May 12th, 2020)
which is causing problems with online authentication and offline activation
too.
If you have that problem authenticating your license, please
don't submit a ticket as we already received hundreds and we are aware of the
issue.
We are sincerely sorry for the inconvenience and I wanted to let you
know our technical support is currently working hard in order to resolve this
issue.
Thanks very much for your understanding.
Best regards,
-------------------------
Il semble que nous ayons un problème actuellement avec le serveur
d'authentification des licences en ce moment (Cela semble avoir débuté hier
soir). Ce qui cause des problèmes à activer des licences en ligne ou hors
ligne.
Si vous avez ce problème, svp n'envoyez pas de ticket pour
cela puisque nous avons déjà reçu plus d'une centaine à cet effet et sommes conscients
de la problématique.
Nous sommes désolés pour les inconvénients que cela peut vous causer et je
voulais vous faire savoir que notre équipe de support technique travaille
activement à résoudre le problème.
Merci de votre compréhension.
Cordialement,
______________
Luc
Product Specialist
The Copernic Support Team / L'équipe de support Copernic
Same issue - please at least send out a communication.
0 Votes
R
René Meltzerposted
over 4 years ago
Same problem in the Netherlands
0 Votes
D
Dave Hutchisonposted
over 4 years ago
I am in US (and started this topic!) Arizona to be exact. I also opened a ticket about the same time I did the initial post.
1 Votes
H
Henkposted
over 4 years ago
We will have to wait until Canada wakes up, someone notices something is wrong and will fix this. Is it a global problem, or is it just Europeans here?
0 Votes
R
Raymond Jamesposted
over 4 years ago
Same here. Renewal is up in 1 month, so if this doesn't get fixed then I will cancel.
0 Votes
H
Henkposted
over 4 years ago
If it works again: does it help to prevent the program from accessing the internet again to prevent this validation problem a next time? For Copernic you then use an offline computer.
0 Votes
A
Andreas zum Winkelposted
over 4 years ago
Yep, was me. It worked for several minutes but then crashed again. So I have deleted the post and opened a ticket, too.
0 Votes
O
Olaf Wagnerposted
over 4 years ago
Same here. Internet is working, OS (Windows 10 Build 18363) is up to date ...
0 Votes
P
Paul Janssenposted
over 4 years ago
Somebody replied 'Works again', so I verified, sorry same problem still exists.
Have a ticked running at Copernic and waiting for their reply.
0 Votes
M
M.J. van der Lubbe-van Goghposted
over 4 years ago
Same here. I already had it a few weeks ago, and it occurred again yesterday. I entered all the license numbers again, and re-indexed, and this morning the same message came.
After a few other problems with broken indexing queues, I am now definitely going to stop using Copernic, after many years of smooth and uninterrupted service. A real pity.
0 Votes
M
Mark McNeillposted
over 4 years ago
Same issue - and as noted earlier the message is not a clear - if you click "continue" your index is cleaned - which has just happened to me. I am a long time Copernic user - but you guys really need to lift your game if you want us to stick around. You have a good product - which you seem to keep buggering up. Any suggestions for a similar but more reliable replacement program?
0 Votes
R
Ron Bealposted
over 4 years ago
Same here from UK. Have already verified once - something broken at Copernic's end definitely
0 Votes
A
Attila Lévaiposted
over 4 years ago
Same issue, please fix it ASAP!
0 Votes
M
Markus Ganzposted
over 4 years ago
Same here. After restarting the software it works however for a while - and then the same problem again, very troublesome. Copernic: pls. fix soon!
0 Votes
W
William Parker-Jervisposted
over 4 years ago
Same problem here. It needs a fix - or at least a response from Copernic - soon please.
0 Votes
H
Henkposted
over 4 years ago
Time to think about other indexing software. These problems and low number of updates of the software are becoming very annoying.
0 Votes
P
Peter van Orsouwposted
over 4 years ago
Same issue. Irritating and not a clear message or instruction what to do. If you happen to click "continue" your index will be cleaned. Nice!
0 Votes
I
Ian Nivenposted
over 4 years ago
Exactly the same here. I was just updating the Index, so now I have nothing. Needs sorting as a matter of urgency.
0 Votes
P
Paul Janssenposted
over 4 years ago
Well it started yesterday and re-importing my license gave me an email address to do an offline activation but the email address does not exist.
I am afraid there is something wrong at Copernic, should be fixed soon since it threatens me to delete everything from my index if I continue . For now Exit is the only feasible thing to do.
This problem is only the latest of several i have had with Copernic in the last two years or so after many years of being a satisfied customer.. Most of these can be traced to the separate entitiy that deals with extensions management (2CO). MAny billing problems and irregularities in account information have been increasingly frequent.. YOu need to give some major attention to this before old customers like myself jump ship (which I have been thinking is becoming necessary.
Just happened about an hour ago. My extensions expire 2/2021 so not the issue. i.e. Word docs etc can not find. Have extensions says "active" but verification server down. My internet is working fine on a cox gigablast service.
12 Votes
26 Comments
Andreas zum Winkel posted over 4 years ago
E-Mail from support team to me:
#############################################################
0 Votes
Benoit Delatour posted over 4 years ago
Same issue in France. Made a ticket...
0 Votes
Steve Collins posted over 4 years ago
Same issue - please at least send out a communication.
0 Votes
René Meltzer posted over 4 years ago
Same problem in the Netherlands
0 Votes
Dave Hutchison posted over 4 years ago
I am in US (and started this topic!) Arizona to be exact. I also opened a ticket about the same time I did the initial post.
1 Votes
Henk posted over 4 years ago
We will have to wait until Canada wakes up, someone notices something is wrong and will fix this.
Is it a global problem, or is it just Europeans here?
0 Votes
Raymond James posted over 4 years ago
Same here.
Renewal is up in 1 month, so if this doesn't get fixed then I will cancel.
0 Votes
Henk posted over 4 years ago
If it works again: does it help to prevent the program from accessing the internet again to prevent this validation problem a next time?
For Copernic you then use an offline computer.
0 Votes
Andreas zum Winkel posted over 4 years ago
Yep, was me. It worked for several minutes but then crashed again. So I have deleted the post and opened a ticket, too.
0 Votes
Olaf Wagner posted over 4 years ago
Same here. Internet is working, OS (Windows 10 Build 18363) is up to date ...
0 Votes
Paul Janssen posted over 4 years ago
Somebody replied 'Works again', so I verified, sorry same problem still exists.
Have a ticked running at Copernic and waiting for their reply.
0 Votes
M.J. van der Lubbe-van Gogh posted over 4 years ago
Same here. I already had it a few weeks ago, and it occurred again yesterday. I entered all the license numbers again, and re-indexed, and this morning the same message came.
After a few other problems with broken indexing queues, I am now definitely going to stop using Copernic, after many years of smooth and uninterrupted service. A real pity.
0 Votes
Mark McNeill posted over 4 years ago
I am a long time Copernic user - but you guys really need to lift your game if you want us to stick around.
You have a good product - which you seem to keep buggering up.
Any suggestions for a similar but more reliable replacement program?
0 Votes
Ron Beal posted over 4 years ago
Same here from UK. Have already verified once - something broken at Copernic's end definitely
0 Votes
Attila Lévai posted over 4 years ago
Same issue, please fix it ASAP!
0 Votes
Markus Ganz posted over 4 years ago
Same here. After restarting the software it works however for a while - and then the same problem again, very troublesome. Copernic: pls. fix soon!
0 Votes
William Parker-Jervis posted over 4 years ago
Same problem here. It needs a fix - or at least a response from Copernic - soon please.
0 Votes
Henk posted over 4 years ago
Time to think about other indexing software. These problems and low number of updates of the software are becoming very annoying.
0 Votes
Peter van Orsouw posted over 4 years ago
Same issue. Irritating and not a clear message or instruction what to do. If you happen to click "continue" your index will be cleaned. Nice!
0 Votes
Ian Niven posted over 4 years ago
Exactly the same here. I was just updating the Index, so now I have nothing. Needs sorting as a matter of urgency.
0 Votes
Paul Janssen posted over 4 years ago
Well it started yesterday and re-importing my license gave me an email address to do an offline activation but the email address does not exist.
I am afraid there is something wrong at Copernic, should be fixed soon since it threatens me to delete everything from my index if I continue . For now Exit is the only feasible thing to do.
In short Shit. . .
0 Votes
LAU KA LOK posted over 4 years ago
I've had the same issue the last few days.
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0 Votes
john wickstrom posted over 4 years ago
This problem is only the latest of several i have had with Copernic in the last two years or so after many years of being a satisfied customer.. Most of these can be traced to the separate entitiy that deals with extensions management (2CO). MAny billing problems and irregularities in account information have been increasingly frequent.. YOu need to give some major attention to this before old customers like myself jump ship (which I have been thinking is becoming necessary.
JBW
1 Votes
Dave Hutchison posted over 4 years ago
No Microsoft update before mine went bad
0 Votes
gokuurri . posted over 4 years ago
I have this problem,too.
0 Votes
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