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Copernic 7.2.0 crashes after Win 10 updates April 2021

 We have Copernic v 7.2.0 build 13955 running on Lenovo desktop and Win 10 Pro 10.0.19041.

Been using Copernic for years, generally ok.

During last week, after Win updates, Copernic is unstable and crashes after a few clicks on the UI.

Copernic is set to start when Windows starts, and when clicking on the system tray icon, Copernic shuts down.


Event log has the message

Faulting application name: Copernic.DesktopSearch.exe, version: 7.2.0.13955, time stamp: 0x605c79c7
Faulting module name: KERNELBASE.dll, version: 10.0.19041.906, time stamp: 0x2f2f77bf
Exception code: 0xe0434352
Fault offset: 0x0000000000034b59
Faulting process ID: 0x14a8
Faulting application start time: 0x01d73819ed553555
Faulting application path: C:\Program Files\Copernic\DesktopSearch\Copernic.DesktopSearch.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll

1 Comment

Hi Richard,


We created a ticket for you about this issue. We'll get in touch with you shortly.


Thanks!

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